Balu Unniyattil

Dubai,UAE

Summary

Experienced Senior Service Advisor with over 17 years of dedicated service at Arabian Automobile Company. Proven expertise in insurance claims estimation, negotiation, and customer service. Skilled in managing automotive service operations, implementing efficient processes, and delivering exceptional client satisfaction. Strong communicator with a track record of successfully upselling services and cultivating positive relationships with customers and insurance partners. Continuously updated with industry advancements through ongoing training and certifications.

Overview

years of professional experience

Work History

Senior service advisor

Arabian Automobiles Company

Dubai , United Arab Emirates

2014.01 - Current

Arabian Automobile Company

Senior Service Advisor
2007 - Present

Senior Service Advisor (2015 - Present):Responsible for advising customers on service options and vehicle maintenance schedules.
Coordinate service schedules and ensure timely completion of repairs.
Handle customer inquiries and resolve service-related issues effectively.
Handling Critical customer concerns especially for new vehicles.
Body Shop In charge (2011 - 2014):Managed the operations of the body shop department, overseeing repairs and quality control.
Implemented efficient workflow processes to optimize productivity.
Ensured adherence to safety standards and quality assurance guidelines.
Expertise in insurance claims estimation and negotiation.
Senior Technician (2007 - 2011):Performed diagnostics, maintenance, and repairs on various vehicle systems.
Trained junior technicians and monitored their performance.
Contributed to improving service efficiency and customer satisfaction.
Specializing in Engine overhauling & Gear Box overhauling.

Education

High School Diploma -

GVHS Desamangalam, Kerala, India

Bachelor's degree -

HSC ,Tamil Nadu ( 12th Grade ), Tamil Nadu , India

Skills

Expertise in insurance claims estimation and negotiation.
Strong understanding of automotive repair processes and industry standards.
Excellent communication and interpersonal skills.
Detail-oriented with a focus on accuracy and customer satisfaction.
Effectively upsell additional services and products to customers based on their needs and vehicle requirements.
Helped in demonstrated success in increasing revenue through strategic upselling techniques.

Certificates and Training:

N-Step 1 Certificate (2008)

N-Step 2 - Engine & Chassis Certificate (2010)
Estimation Training Certificate (2012)
Service Advisor Programme Certificate (2015)
Master Service Advisor Training Certificate (2017)
All New Model Trainings (Annual Participation)
Critical Customer Handling (Annual Training)
Upselling Technique Training (2020)

Languages

Malayalam

Proficient (C2)

English

Intermediate

Hindi

Advanced

Timeline

Senior service advisor - Arabian Automobiles Company

2014.01 - Current

GVHS Desamangalam - High School Diploma,

HSC ,Tamil Nadu ( 12th Grade ) - Bachelor's degree,