BANA WADING
Balikumbat
Summary
Front service supervisor with extensive experience in luxury hospitality, specializing in guest experience management at top-tier establishments. Demonstrated ability to lead teams effectively, ensuring seamless operations and adherence to Forbes five-star standards. Proven track record in managing bell desk operations at prestigious hotels, consistently enhancing customer satisfaction. Strong commitment to safety compliance and operational efficiency, with aspirations for career advancement in the hospitality sector.
Overview
11
11
years of professional experience
Work History
Front Service supervisor
The Lana Dubai Dorchester collection
11.2023 - Current
- Greet guests and inform of property amenities, services, and hours of operation.
- Open doors and assist guests and visitors entering and leaving property.
- Oversee and assist with luggage storage and retrieval.
- Assist with transport of guest luggage to and from guest rooms and designated bell area.
- Help guests and visitors in and out of vehicles, including loading and unloading luggage.
- Provide guests with directions.
- Arrange transportation for guests and record advance requests as needed.
- Dispatch bell staff or valet staff as necessary.
- Communicate parking procedures to guests and visitors.
- Follow up with guests to ensure satisfaction with requests or problems.
- Prioritise safety and adhere to department and company safety standards.
- Maintain knowledge of industry through continuing education and training.
- Perform any other job-related duties as assigned.
coordinator bell desk
ATLANTIS THE ROYAL DUBAI
06.2022 - 11.2023
- Supervise bellmen, doormen, and valet staff during assigned shifts.
- Ensure timely and professional handling of guest luggage, transportation, and valet services.
- Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
- Provide hands-on support during peak periods and VIP movements.
- Train and guide team members on service standards, safety procedures, and guest etiquette.
- Conduct shift briefings and ensure team readiness.
- Maintain cleanliness and organization of entrance and bell desk areas.
- Handle guest inquiries and service recovery with professionalism and discretion.
- Ensure qualitative Forbes Five Star standards are met.
- Assist in managing inventory of luggage tags, trolleys, and guest amenities.
- Report operational issues and guest feedback to the Manager – Front Services.
Concierge /Bell Captain
FAIRMONT HOTEL
05.2015 - 01.2022
- Assisted in supervising bellmen, doormen, and valet staff during shifts.
- Supported timely and professional handling of guest luggage and valet services.
- Monitored guest arrivals and departures in coordination with front desk and concierge teams.
- Provided hands-on support during peak periods and VIP movements.
- Guided team members on service standards, safety procedures, and guest etiquette.
- Conducted shift briefings to ensure team readiness.
- Maintained cleanliness and organisation of entrance and bell desk areas.
- Handled guest inquiries and service recovery with professionalism and discretion.
- Aided in managing inventory of luggage tags, trolleys, and guest amenities.
- Reported operational issues and guest feedback to manager of front services.
Education
IATA CERTIFICATE ON PESSENGER GROUND SERVICES -
ALKHAWARIZMI COLLEGE
UAE01-2018
1 YEAR POST GRADUATE - INTERNATIONAL LAW
UNIVERSITY OF YAOUNDE
CAMEROON01-2011
BACHERLOR - COMMON LAW
UNIVERSITY OF YAOUNDE2
CAMEROON01-2010
Skills
- Organizational and administrative skills
- Communication skills
- Work commitment
- IT proficiency
- Self-motivation
- Interpersonal and problem-solving abilities
- Reliability and sociability
- Ability to work under pressure
- Sales skills
- Customer service expertise
- Adaptability in learning new techniques
- Safety compliance
- Time management
- Team leadership
Hobbies and Interests
- Travelling
- Reading
- Internet surfing
- Listening to news and sports
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Languages
French
Advanced
C1
Timeline
Front Service supervisor
The Lana Dubai Dorchester collection
11.2023 - Current
coordinator bell desk
ATLANTIS THE ROYAL DUBAI
06.2022 - 11.2023
Concierge /Bell Captain
FAIRMONT HOTEL
05.2015 - 01.2022
IATA CERTIFICATE ON PESSENGER GROUND SERVICES -
ALKHAWARIZMI COLLEGE
1 YEAR POST GRADUATE - INTERNATIONAL LAW
UNIVERSITY OF YAOUNDE
BACHERLOR - COMMON LAW
UNIVERSITY OF YAOUNDE2