Barbra Naluyima
ABUDHABI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
School Bus Attendant
Yasimina Academy
06.2022 - Current
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained clean and organized bus environment, contributing to positive experience for all passengers.
- Conducted regular safety checks on bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
Customer Service Agent
Munyonyo Common Wealth Resort Uganda
03.2019 - 02.2022
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Delivered exceptional customer service to guests, ensuring positive and memorable experience throughout their stay.
- Acted as primary point of contact, addressing guest inquiries, resolving issues, and fulfilling requests in timely, professional, and courteous manner.
- Managed guest reservations, check-in/check-out procedures, and room allocations efficiently and accurately, utilizing resort's property management system.
- Processed guest payments securely and ensured adherence to company billing policies.
- Maintained welcoming and organized reception area, creating a positive first impression for guests.
- Provided comprehensive information about resort's facilities, amenities, activities, and surrounding area, exceeding guest expectations.
- Handled guest complaints professionally, actively listening to concerns and working towards solutions that exceeded expectations.
- Upholding resort's safety and security standards by monitoring public areas and reporting any suspicious activity.
- Collaborated effectively with colleagues from various departments to ensure seamless guest experiences.
- Performed additional duties as assigned by supervisor, demonstrating flexibility and adaptability.
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Payment Processing
- Database Research
- Documentation And Reporting
- Scheduling
- Travel Planning
EDUCATION
High school certificate
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Timeline
School Bus Attendant
Yasimina Academy
06.2022 - Current
Customer Service Agent
Munyonyo Common Wealth Resort Uganda
03.2019 - 02.2022
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