Barkat Ali
Abu Dhabi,UAE
Summary
Professional Sales Executive and Service Adviser with 8 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Sales executive
ZAFCO TRADING LLC
Abu Dhabi, UAE
07.2022 - Current
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Service advisor
ZAFCO TRADING LLC
Abu Dhabi, UAE
02.2015 - 06.2022
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Recorded details regarding car issues to maintain proper documentation.
- Collaborated with service technicians to order parts for customers.
- Responded to questions regarding service outcomes and resolved complaints.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
Technician
ZAFCO TRADING LLC
Abu Dhabi, UAE
05.2012 - 01.2015
- Maintained and managed Tire and Parts inventory stock assessments.
- Located and fixed tire flats with compounds or physical patches.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Identified punctures to prevent moisture from entering tyres.
- Inflated vehicle tyres to meet road safety standards.
- Advised customers about products to address requirements for tyres.
- Replaced and fitted new tyres, offering customers various budget and quality options to best meet their needs.
- Rotated newly fitted tyres to establish correct wheel alignment.
- Measured and adjusted tyres to follow specifications.
Sales assistant
CAPITAL TRADERS
Islamabad, Pakistan
02.2008 - 11.2010
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Higher secondary school Certificate - HSSC
Higher School and College Usterzai
Kohat KPK Pakistan 04.2001 - /2006
Secondary school certificate - SSC
Hangu Public School
Hangu KPK Pakistan 04.2001 - /1999
Diploma - IT, MS Office • MS Excel
Masarcom college of Information Technology
Hangu KPK Pakistan 04.2001 - 12.2004
Skills
- Customer service
- Customer relations
- Salesforce
- Service promotions
- Market trends understanding
- Sales goal attainment
- Relationship management
- Retail marketing
- Marketing campaign management
- New account development
- Demand generation marketing
Languages
English
Advanced
Arabic
Intermediate
Urdu
Fluent
Punjabi
Fluent
Affiliations
- play cricket
- Music
AWARD AND ACHIVEMENTS
Employee of the Quarter 2nd Runner up at ZAFCO TRADING LLC.
REFERENCES
References will be furnished upon demand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales executive
ZAFCO TRADING LLC
07.2022 - Current
Service advisor
ZAFCO TRADING LLC
02.2015 - 06.2022
Technician
ZAFCO TRADING LLC
05.2012 - 01.2015
Sales assistant
CAPITAL TRADERS
02.2008 - 11.2010
Higher secondary school Certificate - HSSC
Higher School and College Usterzai
04.2001 - /2006
Secondary school certificate - SSC
Hangu Public School
04.2001 - /1999
Diploma - IT, MS Office • MS Excel
Masarcom college of Information Technology
04.2001 - 12.2004
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