Barnitaa Sinha
Dubai
Summary
Highly accomplished Senior Operations with a strong background in the healthcare industry with a decade of experience. Proven track record of developing and implementing strategic operational initiatives to drive efficiency, reduce costs, and achieve revenue goals. Skilled in team leadership, process optimization, and fostering a culture of continuous improvement. Adept at analyzing data and leveraging insights to make informed decisions. Committed to delivering exceptional patient experiences and enhancing organizational performance. Seeking a challenging role in a progressive healthcare organization where utilizing skills and expertise to drive operational excellence and contribute to business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Executive
Medcare Hospital
11.2022 - Current
- Oversee Day-to-Day Radiology Operations, manage and ensure the smooth functioning of all radiology operations on a daily basis, including scheduling, Foster communication among medical staff for streamlined workflows
- Analyze operational metrics and trends to enhance efficiency, patient care, and financial performance. Generate monthly reports on key performance indicators (KPIs) such as conversion rates from lead generation (85%), approval cases (95%), and insurance-rejected cases (60%)
- Conduct Radiology Data Analysis, analyze radiology data to identify trends, patterns, and areas for improvement.
Senior Operation Executive
Aster DM healthcare
09.2021 - 10.2022
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Established and fostered a continuous improvement culture by optimizing processes and system
- Interviewed and hired skilled personnel to enhance team capabilities
- Maintain regular interaction with senior management to measure goal achievement and identify areas for improvement.
- Facilitated seamless integration of acquired businesses into existing structures while minimizing disruption to ongoing activities.
- Hired and managed 7 new staff to drive business growth.
Senior Customer Care
Manipal Hospitals
01.2020 - 08.2021
- Analyzed and instructed peers to ensure high-quality service
- Developed operational procedures, workflows, and policies for each department to support the organization's goal, with a focus on patient care, management reporting, information flow, and business process efficiency
- Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives.
- Mentored junior team of 28 members, fostering a positive work environment and encouraging professional growth.
Marketing Executive
Narayana Hruday Alaya Hospital
10.2018 - 11.2019
- Developed yearly and monthly sales plans, as well as sales strategy, management programs, and CMEs
- Focused on daily/monthly income by ensuring that 100% of the digital leads and in-house clinic revenue targets were met
- Maintained all data for weekly and monthly review meetings for BRM, MRM, and area-specific objective achievement
- Track all leads generated by digital ads to ensure monthly revenue growth
- Coordinated marketing activities and policies to promote products and services.
Hospital Relation Manager
Nightingale Home health(Manipal Hospital)
04.2016 - 10.2018
- Achieved 95% of the target to maintain daily/monthly revenue
- Ensured availability of Nightingale services in all hospitals and converted 100% of queries into home services
- Met turnaround time (TAT) for appointment scheduling
- Managed daily payment collection from various sources and ensured proper accounting
- Collaborated with the team to achieve goals and generate services in BOS/HIS.
- Conducted personnel selection, training, and evaluation tasks.
Front Office Receptionist
Narayana Hrudayalaya Hospital
05.2013 - 12.2015
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Maintained timelines and accuracy while preparing work schedules for 13 employees.
Education
Master of Business Administration (MBA) - Business Development
National Virtual University
Bangalore08.2021
Bachelor of Commerce (B.COM) - Business statistics & finance management
Gitam University
Bnagalore08.2019
Skills
- Research, Business Analysis, report preparation
- Strategic planning and execution
- Extensive knowledge of Advance Excel
- Continuously strive to enhance knowledge
- Critical thinker with strong analytical skills
- Regulatory Compliance
- Cost analysis and savings
- Operations Oversight
- Team Leadership
Certification
- Lean Six Sigma Green Belt
- ISO 27001:2022
Languages
Hindi
English
Tamil
Malayalam
Kannada
Bengali
Timeline
Operations Executive
Medcare Hospital
11.2022 - Current
Senior Operation Executive
Aster DM healthcare
09.2021 - 10.2022
Senior Customer Care
Manipal Hospitals
01.2020 - 08.2021
Marketing Executive
Narayana Hruday Alaya Hospital
10.2018 - 11.2019
Hospital Relation Manager
Nightingale Home health(Manipal Hospital)
04.2016 - 10.2018
Front Office Receptionist
Narayana Hrudayalaya Hospital
05.2013 - 12.2015
Master of Business Administration (MBA) - Business Development
National Virtual University
Bachelor of Commerce (B.COM) - Business statistics & finance management
Gitam University
- Lean Six Sigma Green Belt
- ISO 27001:2022
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