Clevina D. Barros

• Processed security deposit refunds promptly after vehicle return, ensuring accuracy and policy compliance.
• Completed customer pre-authorizations after validating outstanding deductions and shared clear supporting documentation.
• Calculated rental charges for daily, weekly, monthly, and lease clients in line with company pricing policies.
• Followed up on monthly renewals and outstanding payments ; initiated recovery actions as per company procedures.
• Posted all collections, refunds, and adjustments accurately in the Abhooshi system .
• Managed traffic fines by extracting details from RTA, TAMM, and Dubai Police applications and ensured payment within 24 hours , consistently achieving daily targets.
• Communicated fine details and supporting proofs to customers clearly to avoid disputes.
• Actively upsold additional insurance products , increasing revenue and customer coverage.
• Handled and resolved customer complaints , ensuring quick resolution and improved customer satisfaction.
• Coordinated with internal teams (operations, accounts, customer service) to resolve discrepancies efficiently.
• Maintained accurate records and ensured compliance with internal audit requirements.

• Collected and verified previous insurance copies from non-Toyota customers.
• Promoted Toyota insurance by clearly explaining coverage benefits and cost advantages.
• Communicated with customers via phone and WhatsApp to improve satisfaction and retention.
• Prepared and shared insurance quotations efficiently.
• Calculated accurate premiums in compliance with industry standards.
• Coordinated with insurance companies to resolve policy-related queries.
• Used Parivahan and Toyota Protect apps for insurance and transport-related tasks.
• Handled policy cancellations with proper documentation.
• Managed payment collections and ensured timely confirmations from accounts.
• Conducted vehicle inspections and consistently achieved assigned targets.

Insurance

• Explained health insurance products and assisted clients in selecting suitable plans.
• Registered policies accurately and processed claims with complete documentation.
• Followed up on claims to ensure timely settlement.

Mutual Funds

• Maintained regular client communication and relationship management.
• Managed data using MS Excel for accurate tracking and reporting.
• Assisted clients with SIP registrations, redemptions, and additional investments via NJ e-Wealth App.
• Coordinated with AMCs to resolve transaction and account queries.
• Conducted Investor Education Programs and promotional campaigns.

• Managed filing systems with accuracy, ensuring organized records and smooth administrative operations.
• Handled incoming calls efficiently, providing timely assistance and resolving inquiries.
• Coordinated programs such as "Bal Mela" for children from varied backgrounds, promoting inclusivity and community engagement.
• Supported accounting tasks including invoicing, reconciliations, and financial reporting for accurate financial management.

• Maintained detailed inmate records using registers and Excel for accurate and organized documentation.
• Assisted in the seamless transfer of inmates to different institutions, demonstrating effective coordination and adherence to established protocols for secure and efficient transitions.
• Created and managed inmate timetables, organizing activities such as yoga, stitching, and recreation.
• Managed the visitor register with accuracy, supporting facility security and organization.
• Efficiently collected donations and issued receipts, maintaining accurate records to ensure transparent and accountable financial transactions.

• Took accurate uniform measurements and maintained precise distribution records.
• Received and processed orders efficiently, ensuring accuracy and timely fulfillment.
• Managed filing and record systems to support organized and efficient operations.
• Successfully managed email communication and order confirmation processes with companies like Lupin India, Cipla ensuring accurate and timely execution of transactions and fostering positive business relationships.