To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Crane Cafe Sole Proprietorship L.L.C
11.2021 - Current
Served customers quickly and efficiently and created strategies to prevent delays.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Memorized ingredients and recipes for wide variety specialty drinks.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Monitored customer feedback to improve barista performance and customer service.
Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Collaborated with cafe management to design and implement promotional strategies for cafe items.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Housekeeping Supervisor
Golden Tulip Hotel, Al Jazeera
09.2017 - 10.2021
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying, and ironing.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Restocked room supplies such as facial tissues for personal touch with every job.
Completed schedules, shift reports, and other business documentation.
Adhered to safety protocols by enforcing proper equipment usage.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Juice Maker
Chijju's Juice House
03.2013 - 06.2017
Created unique juice blends and recipes.
Described menu items and daily specials to customers.
Processed payments correctly and promptly.
Greeted approximately 200 plus customers daily.
Followed all cleanliness and sanitation procedures.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Backed up servers by setting up trays and completing some food deliveries.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Senior Service Engineer- at Yokogawa UAE Industry - Sole Proprietorship L.L.CSenior Service Engineer- at Yokogawa UAE Industry - Sole Proprietorship L.L.C