BASANT MOHAMED
Senior Relationship Executives
ABU DHBAI
Summary
A Highly motivated and friendly individual who takes pleasure in working with and helping people. Adept at planning, scheduling and coordinating my work load with the ability to multi-task and show strong time management. Looking to secure a challenging and interesting position with a forward- thinking company, where I may have the opportunity to further develop my skills and knowledge.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
SME (subject Matter Expert)
Burjeel Holdings
05.2024 - Current
- Support team members by promptly addressing and resolving all process-related queries on the floor.
- Collaborate closely with Team Leads, Trainers, and Quality Analysts to drive process improvements and operational efficiency.
- Provide targeted support and guidance to low performers through coaching and handholding, while actively working to maintain high team morale
- create a high performance culture by building positive work environment.
- Being a cheerleader for team with go getter attitude
Relationship executive
Burjeel Hospital
06.2023 - 05.2024
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Answer patient questions and taking large amounts of appointments
VIP Hostess
Uae Pro League
08.2022 - 08.2022
- Greeted guested at the door and directed them to their seats.
- Presented the awards event to guests.
- Provided highest quality of service to the guests and answering their questions.
ORGANIZER VOLUNTEER
UAE PRO LEGUE
04.2022 - 04.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Responded to questions from customers and community members.
- Guiding vip visitors
- Checking the vvip cards
- Guests treated in a consistent and professional manner
Education
BACHELOR DEGREE - HUMAN RESOURCE
ZAYED UNIVERSITY
Dhabi, UAEHigh School Diploma -
EMIRATIES PRIVATE SCHOOL, ABU DHABI
UAESkills
Time and Team management
Ability to work under pressure
Excellent communication skills
Ability to work fast and also accurately
Ability yo learn new skills and experience
Personal Information
- Nationality: UAE
- Date of Birth: 25/7/1996
VOLUNTEER
Pride Volunteer Team
Bookfair ABU DHBAI , UAE
- Joined Pride Volunteer Team for selling books and Explain
- To customers he story for the book.
- Present the publisher to customer if they need to know
Certification
Microsoft office.
Timeline
SME (subject Matter Expert)
Burjeel Holdings
05.2024 - Current
Relationship executive
Burjeel Hospital
06.2023 - 05.2024
VIP Hostess
Uae Pro League
08.2022 - 08.2022
ORGANIZER VOLUNTEER
UAE PRO LEGUE
04.2022 - 04.2022
BACHELOR DEGREE - HUMAN RESOURCE
ZAYED UNIVERSITY
High School Diploma -
EMIRATIES PRIVATE SCHOOL, ABU DHABI