BASANT MOHAMED
Senior Relationship Executives
ABU DHBAI
Summary
A Highly motivated and friendly individual who takes pleasure in working with and helping people. Adept at planning, scheduling and coordinating my work load with the ability to multi-task and show strong time management. Looking to secure a challenging and interesting position with a forward- thinking company, where I may have the opportunity to further develop my skills and knowledge.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
SME (subject Matter Expert)
Burjeel Holdings
05.2024 - Current
- Support team members by promptly addressing and resolving all process-related queries on the floor.
- Collaborate closely with Team Leads, Trainers, and Quality Analysts to drive process improvements and operational efficiency.
- Provide targeted support and guidance to low performers through coaching and handholding, while actively working to maintain high team morale
- create a high performance culture by building positive work environment.
- Being a cheerleader for team with go getter attitude
Relationship executive
Burjeel Hospital
06.2023 - 05.2024
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Answer patient questions and taking large amounts of appointments
VIP Hostess
Uae Pro League
08.2022 - 08.2022
- Greeted guested at the door and directed them to their seats.
- Presented the awards event to guests.
- Provided highest quality of service to the guests and answering their questions.
ORGANIZER VOLUNTEER
UAE PRO LEGUE
04.2022 - 04.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Responded to questions from customers and community members.
- Guiding vip visitors
- Checking the vvip cards
- Guests treated in a consistent and professional manner
Education
BACHELOR DEGREE - HUMAN RESOURCE
ZAYED UNIVERSITY
Dhabi, UAEHigh School Diploma -
EMIRATIES PRIVATE SCHOOL, ABU DHABI
UAESkills
Time and Team management
Personal Information
- Nationality: UAE
- Date of Birth: 25/7/1996
VOLUNTEER
Pride Volunteer Team
Bookfair ABU DHBAI , UAE
- Joined Pride Volunteer Team for selling books and Explain
- To customers he story for the book.
- Present the publisher to customer if they need to know
Certification
Microsoft office.
Timeline
SME (subject Matter Expert)
Burjeel Holdings
05.2024 - Current
Relationship executive
Burjeel Hospital
06.2023 - 05.2024
VIP Hostess
Uae Pro League
08.2022 - 08.2022
ORGANIZER VOLUNTEER
UAE PRO LEGUE
04.2022 - 04.2022
BACHELOR DEGREE - HUMAN RESOURCE
ZAYED UNIVERSITY
High School Diploma -
EMIRATIES PRIVATE SCHOOL, ABU DHABI
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