Basel Abotteen

Responsible to maintain long-lasting relationships, insure seamless software implementation and upselling/growing existing customer accounts.

• Maximizing product utilization and ROI
• Ensuring smooth & successful implementation and allocating the right functional and technical resources
• Conducting quarter and annual business reviews
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Managing customer escalations
• Liaised with marketing and sales teams to develop targeted campaigns.
• Facilitated client satisfaction and renewed existing contracts to drive growth
• Educated clients on new products or services to increase customer engagement and grow existing customer contracts
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Met existing customers to review current services and expand sales opportunities.
• Overachieved quota of FY2024

Designed and implemented sales plans and growth strategies to increase Odoo software sales in the Middle East region through direct and indirect methods. Constantly identified new business opportunities through engagement with C-level executives (Chief Marketing/Chief Finance/Chief Operations) and proactively endorsed solutions relevant to their business challenges. Ensured effective enablement of channel partners and leveraged the partner network throughout the entire sales cycle. Continuously built strong pipeline of opportunities across the region to meet and exceed sales targets.

• Overachieved targets of 2019, and 2020 by more than 47%
• Closed the largest deal in 2020, valued at $200,000+
• Finished as top sales performer in the year of 2020
• Mentored and coached four new members to the sales team to ensure winning culture.
• Delivered a live presentation on Odoo's suite of business management applications that include CRM, Accounting, Inventory, Social Marketing, E-Commerce etc at two company events in Saudi Arabia and Oman in 2019

Handled the entire sales cycle from customer engagement to sales closure

• Prospected new clients and did market research for potential clients to sell them website advertisement listings
• Maintained clients and managed existing accounts by conducting executive account reviews
• Increased customer retention by 2X
• Managed to revive lost accounts in the region
• Constantly closed big accounts with higher revenue

Conducted market research for potential clients. Generated new leads for partnership with instaShop by conducting meetings with owners of hypermarkets, mini-markets, supermarkets and grocery stores. Extracted data analytics of stock movements and shared them with clients to have a better view of inventory.

• Managed to on-board more than 10 supermarkets in a short period of time
• Awarded and appointed to open new markets in the GCC

Owned the entire sales process; from lead generation and value creation to negotiation and execution of closing strategies. Strategic decision making with regards to account management and proposal creation. Developed new business and expanded existing client accounts.

• Won new accounts and replaced products of other vendors
• Overachieved target KPI's by more than 50%

Kept track of logistics by updating company's inventory. Analyzed operational performance and resolved issues. Worked with procurement managers and buyers to source the right products. Negotiated contracts with suppliers and customers. Controlled manufacturing and delivery processes.

• Reduced inventory cost by creating reports and analyzing stock moves
• Achieved a 90% on time customer delivery rate by responding to requests in a timely manner