Summary
Overview
Work History
Education
Skills
Timeline
Generic

Basel Ibrahim

Homs

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Independent Travel Agent offering more than [9] years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Travel agent ] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Independent Travel Agent offering more than [9] years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Independent Travel Agent offering more than [9] years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

Overview

6
6
years of professional experience

Work History

Travel Consultant

Mosa
05.2021 - Current
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Completed accurate reservations for business travelers at point of sale.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Strengthened quality controls to enhance revenue and control downtime.
  • Maintained and updated corporate traveler profiles with current information.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Organized trips for individual, family and business travelers
  • Handled sensitive information with professionalism and discretion
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
  • Collected, handled and documented payments for travel services and associated feels
  • Completed accurate reservations for business travelers at point of sale
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
  • Maintained and updated corporate traveler profiles with current information
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
  • Helped senior managers make effective decisions based on current and accurate reporting
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered
  • Followed up with customers to increase customer service with travel plans
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Conducted market research to investigate potential new travel destinations
  • Updated and maintained customer databases to increase customer retention
  • Generated reports on travel trends and customer feedback to inform business goals
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
  • Collaborated with colleagues to create and promote special travel packages
  • Developed promotional materials for travel packages to market hot destinations
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination

Travel Agent

Al Reem
06.2017 - 05.2021
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
  • Followed up with customers to increase customer service with travel plans
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
  • Collaborated with colleagues to create and promote special travel packages
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates
  • Updated and maintained customer databases to increase customer retention
  • Helped senior managers make effective decisions based on current and accurate reporting
  • Conducted market research to investigate potential new travel destinations
  • Assisted clients with flight changes and cancellations to minimize travel disruptions
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets

Education

High School Diploma -

Al Baith
Syria
02.2011

Skills

  • Client Amenities
  • Retail Sales
  • Client Networking
  • Team Oversight
  • Credit Card Payments
  • High-Volume Environments
  • Travel Bookings Processes
  • Regulation and Compliance
  • Travel Knowledge
  • Airline Rules

Timeline

Travel Consultant

Mosa
05.2021 - Current

Travel Agent

Al Reem
06.2017 - 05.2021

High School Diploma -

Al Baith
Basel Ibrahim