Basem El Sayed
Dubai
Summary
Dynamic and results-driven Sales Manager with extensive experience in the hospitality industry, particularly in hotel sales and revenue management. Committed to driving business growth, exceeding sales targets, and delivering exceptional customer service. Adept at building and maintaining strong client relationships, conducting effective sales strategies, and leading high-performing teams. Seeking a challenging role as a sales Manager in a prestigious hotel where I can leverage my skills and expertise to contribute to the success and profitability of the organization. Hardworking sales management professional bringing [Number]+ years of experience in [Type] industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
12
12
years of professional experience
Work History
Assistant Sales Manager Mice
The Meydan Hotel Dubai
09.2023 - Current
- Proactively finding business growth opportunities by maintaining close client contact
- Entertaining clients and conducting hotel inspections
- Arranging off-site appointments with clients
- Handling guest and employee inquiries efficiently, reporting issues promptly
- Conducting competitor research and maintaining excellent product knowledge
- Understanding client needs and proposing suitable solutions
- Optimizing room inventory and event spaces
- Ensuring sales contracts adhere to hotel policies and procedures
- Managing group room allocations and catering agreements
- Executing events in a stylish manner reflecting positively on brand
- Attending revenue meetings and providing financial projections
- Maximizing Sales Coordinators & Executives' effectiveness through training and mentoring
- Handling guest inquiries courteously and efficiently, reporting issues as needed
- Handling RFPs and C-Event leads
- Analyzing local market trends and competitor activity to identify leads.
- Implementing sales action plans for specific market areas
- Developing customer accounts and driving local business growth
- Producing accurate reports for Director of Sales
- Maintaining valid call objectives and action plans for key accounts
- Updating accounts in system and maintaining activity information
- Conducting daily sales calls
- Communicating client requirements to internal departments for superior guest service
- Reporting obstacles to completing action plans to Assistant Director of Sales.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Developed strong client relationships for repeat business and increased referrals.
- Assisted sales team with completing customer transactions and managing issues.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Event Catering Sales Executive
Grand Hyatt Dubai
01.2022 - 08.2023
- Perform under the guidance of the Assistant Director of Events, focusing on achieving banquet sales goals outlined in the Marketing Plan
- Assist the Assistant Director of Events in supervising and coordinating all personnel and activities related to Banquet and Residential Meetings & Events
- Ensure timely issuance of banquet event orders, immediate notification to F&B Manager or Banquet Operations Manager in case of last-minute inquiries
- Maintain updated daily and weekly sales call reports for review by the Director of Sales and Marketing (DOSM)
- Ensure prompt issuance of Confirmation letters once all required information is completed and agreed upon
- Send Confirmation letters to clients, including essential details such as function type, date, time, guest count, venue, complimentary equipment, pricing, payment terms, and cancellation policies, with a footnote for client acceptance
- Coordinate effectively between different departments to ensure seamless execution of event requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Assistant Manager Front Office
Hyatt Regency Dubai Creek Heights
02.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Event Planning Coordinator
Hyatt Regency Dubai Creek Heights
11.2019 - 01.2021
- Conducted post-event evaluations to identify areas for improvement, implementing changes in subsequent events for continuous growth and success.
- Spearheaded the implementation of new technology tools for online registration systems improving user experience for attendees.
- Managed logistics for large-scale events, ensuring timely setup and breakdown while minimizing disruptions to venue operations.
- Managed cross-functional teams during all phases of the event planning process maintaining smooth workflow.
- Optimized resource allocation through effective delegation of tasks, ensuring successful execution of all event components.
Front Office Supervisor
Hyatt Regency Dubai Creek Heights
12.2018 - 10.2019
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Guest service Officer
Hyatt Regency Dubai Creek Heights
11.2016 - 11.2018
Customer service agent SMB segment
Etisalat UAE
11.2015 - 11.2016
Front office supervisor
Narcissus Riyadh KSA
10.2013 - 10.2015
Guest service Officer
Hyatt Regency Sharm El Sheikh
12.2011 - 11.2013
Education
Bachelor's degree - Hotel/Motel Administration/Management
Menoufia University
Egypt06.2009
Skills
- Team Leadership & Development
- Strategic Sales Planning
- Account Management
- Sales Forecasting & Analysis
- Client Relationship Management
- Negotiation & Closing Techniques
- Market Research & Analysis
Languages
Arabic (Native oral and written)
English (Fluent)
References
Available upon request
Training
- Customer Focus Harvard Manage mentor
- Goal setting Harvard Manage mentor
- Performance appraisal Harvard Manage mentor
- Team leadership Harvard Manage mentor
Timeline
Assistant Sales Manager Mice
The Meydan Hotel Dubai
09.2023 - Current
Event Catering Sales Executive
Grand Hyatt Dubai
01.2022 - 08.2023
Assistant Manager Front Office
Hyatt Regency Dubai Creek Heights
02.2021 - 12.2021
Event Planning Coordinator
Hyatt Regency Dubai Creek Heights
11.2019 - 01.2021
Front Office Supervisor
Hyatt Regency Dubai Creek Heights
12.2018 - 10.2019
Guest service Officer
Hyatt Regency Dubai Creek Heights
11.2016 - 11.2018
Customer service agent SMB segment
Etisalat UAE
11.2015 - 11.2016
Front office supervisor
Narcissus Riyadh KSA
10.2013 - 10.2015
Guest service Officer
Hyatt Regency Sharm El Sheikh
12.2011 - 11.2013
Bachelor's degree - Hotel/Motel Administration/Management
Menoufia University
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