Basem Monir
Area Manager
Abu Dhabi,UAE
Summary
experience inall aspect's insurance and multi-product
Hands-on management style coupled with solid planning and organizational skills achieve results , ascertain needs , goals and follows through with excellent communications skills
socialization in my passion that's why the insurance for me every little connection is a prospect is should work on Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
14 years of rich and extensive experience in Management and sales all my experience in the fields of retail pro-active and results orientated
Overview
14
14
years of professional experience
4
4
Years of university
7
7
Certificate
Work history
Area Manager
Abu Dhabi Islamic Bank
Abu Dhabi, UAE
10.2014 - Current
- Area Sales Manager AUH & Al Ain
- ( Bancassurance & Multiproduct )
- Life Insurance , PF , Card , Savings Plans
- My responsibility mange , Coach team of 70 sales persons and support sales team leaders to achieve the sales and profit goals
- Set short/ Long term sales strategies
- provide market analysis and recommend product or service enhancements to improve customers satisfaction and sales
- Ensure that all Potential leads are converted and sales training conducted sales performance review and sales budgets as provided by management
- Evaluates and implements appropriate new techniques to increase the department sales volume
- resolve all issues and concerns related to low productivity and low sales performance
- set sales strategy and direction and providing guidance and coaching for team leaders/ sales agents
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivized sales contests.
SR. Relationship Manager
RAKBANK
Abu Dhabi, UAE
06.2011 - 07.2014
- Bancassurance
- to assist area manager in bringing about planned and systematic growth in bancassurance revenue generation through outbound bancassurance DSA Team and Branches Team
- Build an effective sales culture and multiproduct sales environment in the team through strong relationship management principles and practices
- Represented company at industry events and conferences.
- Addressed enquiries and resolved complaints and issues.
- Negotiated mutually beneficial contracts and agreements.
- Conducted in-depth client visits and periodic business reviews.
- Managed long-term customer relationships to increase revenue.
- Ran Salesforce reports to analyze customer base and target engagement.
- Retained customers with multi-channel engagement strategy.
Relationship Officer
Barclays Bank
Alexandria , Egypt
09.2009 - 09.2010
- Barclays Bank
- Achieved set KPIs with help from team leader and managers.
- Identified and implemented customer service and complaint handling advancements.
- Assessed current processes to maximize opportunities for customer satisfaction.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
Education
Bachelor of Arts -
Alexandria
Egypt 09.1995 - 07.1999
Skills
- Business development and planning
- Sales strategies
- Employee management
- Key Performance Indicator monitoring
- Controlling costs
- Brainstorming and planning
- Product and service expertise
- Product knowledge
- Mentoring and coaching
- Vendor management
- Customer service
- Database management
- Staff development
- Operations coordination
Languages
English
Advanced
Arabic
Native
Certification
Bancassurance Leadership
Green Forest , 2016 , UK
Developing an Employee Engagement Strategy
CIPD , 2020, London ,UK
Islamic Specialist in Risk Management
General Council for Islamic Banks and Financial Institutions
Bahrain 2021
Fraud Risk Awareness
EIBFS , UAE, 2018
Developing an Employee Engagement Strategy
CIPD , 2023, London ,UK
Timeline
Area Manager
Abu Dhabi Islamic Bank
10.2014 - Current
SR. Relationship Manager
RAKBANK
06.2011 - 07.2014
Relationship Officer
Barclays Bank
09.2009 - 09.2010
Bachelor of Arts -
Alexandria
09.1995 - 07.1999
Custom
ADIB Top Area Manager 2015 & 2016 & 2017 & 2020 & 2021 Banca Takaful Revenue SALAMA Islamic Insurance
Business Excellence Award 2015&2016&2017 FWU
Business Excellence Award 2015&2016&2017 & 2018
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