Bashar Ahmed
Sharjah,U.A.E
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales team leader
Sharaf Electronics (Etisalat)
Dubai, United Arab Emirates
02.2019 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Inside sales representative
Sharaf Electronics(Etisalat by&)
Dubai , United Arab Emirates
02.2019 - 01.2022
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Customer service representative
Nelson Marketing Research Agency
Dubai, United Arab Emirates
01.2017 - 01.2019
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
Education
Diploma of Education - Commerce and Arts
Shiekh Rashid Al Makhtoum Pakistani School
01.2015 - 04.2017
Skills
- Professional DOS
- Good Knowledge with Microsoft Office
- Excellent personal and written communication skills
- Demonstrated ability to manage cash
- Ability to work independently as a part of team
- Self-motivated
- Fast learner and outgoing personality
- Ability to understand customer needs
- Physically fit, able to remain standing for a long period
- Having a lot of patience
- Able to handle challenging problems and tasks
Languages
English
Urdu
Arabic
Timeline
Sales team leader
Sharaf Electronics (Etisalat)
02.2019 - Current
Inside sales representative
Sharaf Electronics(Etisalat by&)
02.2019 - 01.2022
Customer service representative
Nelson Marketing Research Agency
01.2017 - 01.2019
Diploma of Education - Commerce and Arts
Shiekh Rashid Al Makhtoum Pakistani School
01.2015 - 04.2017
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