BASHAR KHADOUR
Dubai,United Arab Emirates
Summary
- Hardworking service management professional with extensive experience in ground operation handling leadership. Skilled in business planning and organization to maintain smooth daily operations. Leads by example to motivate high-achieving, dedicated service teams.
- Safety-focused air traffic controller keeps flight activities to schedule to minimise delays and cancellations. Quick decision-maker uses range of communication methods to share flight data for timely updates. Prioritises regulatory compliance for airport security and risk management.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Manager
GSA of Air Mediterranean
Dubai, UAE
10.2022 - Current
- Ensures safe, secure and cost effective Air line airport operations at the station to achieve regulatory compliance,
- operational efficiency and 5-star customer service.
- Liaises with local Airport Handling Management to ensure ground handling and customer service standards are met at all Times
- Liaises with Airport Authorities and all Government agencies at the Station
- Represents Air line at the Airport AOC. Manage and motivate airport team
- Work collaboratively with the Ground Services Management team and other departments.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
Station Manager
Syrian Air
Dubai , Abu Dhabi , Sharjah , UAE
02.2019 - 05.2022
- Created digital file classification system for company-wide use.
- Represented organizations at seminars, conferences and business events.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Led and managed administrative staff to maintain smooth daily operations.
- Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station’s flight summer/winter schedules.
- Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
- Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
- Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
- Provide inputs and suggestions on processes improvements to enhance service delivery standards.
- Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of Air Line ground ramp product.
Deputy Operations Manager
Syrian Air
Damascus, Syria
01.2018 - 01.2019
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Strategically scheduled and managed 700 staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
Duty Manager
Syrian Air
Damascus , Syria
08.2013 - 12.2017
- Met health and safety guidelines to maintain compliant working environments.
- Improved team performance by conducting reviews and KPI data analysis.
- Completed weekly front office Rota to guarantee optimal cover for operations.
- Liaised with auditors and prepared facilities to support successful audits.
- supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
- will achieve optimum customer satisfaction and on-time department of flights.
- control of the shift as a direct representative of the Airport Services Manager.
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
- Resolving customer problems and complaints while on duty and working with all departments including Customer.
Airport Services Supervisor
Syrian Air
Damascus , Syria
02.1997 - 07.2013
- Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service.
- support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
- Act as station coordinator in liaison with the ground handling agent
- Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
- Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
- Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
- Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations to ensure safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
Education
Diploma of Higher Education - Economic
Damascus University
Damascus / Syria 08.1998 - 08.2000
Bachelor of Business Administration - Economic
Damascus University
Damascus / Syria 09.1994 - 08.1998
Skills
- Experience at a Managerial role
- Proven experience in Crisis Management
- Wide and varied training courses attended and skills gained in an airline environment
- Extensive overall knowledge of all areas and the airline / airport operation
- Excellent Command of English language
- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs Good report writing skills
- Customer focus - empathy towards Customers
- Principles and practices of program development, budget preparation and administration
- Managerial skills - Ability to delegate work, set clear direction and manage workflow Strong mentoring and coaching skills Ability to train and develop subordinate is skills Ability to foster teamwork among team members
Languages
English
Upper intermediate
Certification
- certificate ISAGO for Ground Service Providers .
- certificate Implementation of joint venture and build-operate-transfer public procurement procedures in transport sector .
- certificate in Customer Care .
- certificate in human factors in aviation
- certificate in DGR for passenger handling .
- certificate in ground services security .
- certificate in handling unruly passenger
- certificate in loading and unloading .
- certificate in perishables cargo handling .
- certificate in live animals handling
- certificate in advanced aircraft handling .
- certificate in ramp safety .
- certificate in airline security foundation .
- certificate in full fraud prevention .
- certificate in passenger & baggage handling according to ISAGO .
Timeline
Operations Manager
GSA of Air Mediterranean
10.2022 - Current
Station Manager
Syrian Air
02.2019 - 05.2022
Deputy Operations Manager
Syrian Air
01.2018 - 01.2019
Duty Manager
Syrian Air
08.2013 - 12.2017
Diploma of Higher Education - Economic
Damascus University
08.1998 - 08.2000
Airport Services Supervisor
Syrian Air
02.1997 - 07.2013
Bachelor of Business Administration - Economic
Damascus University
09.1994 - 08.1998
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