Bashar Samaan

Key Achievements and Responsibilities:

*Awards and Recognition: Secured multiple awards, including:
Top reviews on TripAdvisor.
Best Vegan Restaurant by Zomato.
Best Vegan Restaurant and Highly Recommended by Time Out.

*Target Achievement: Consistently met and exceeded monthly targets, significantly increasing footfall and average check value.

*Staff Training: Conducted comprehensive training programs for staff, focusing on menu knowledge, service excellence, and effective body language.

*Supplier Management: Negotiated with suppliers to ensure high-quality ingredients at competitive prices.

*Financial Management: Successfully handled the Profit & Loss statement by boosting sales and implementing cost-reduction strategies.
Core Competencies.

• *Leadership and Team Development: Fostered a motivated and knowledgeable team through continuous training, development and ensuring adherence to company policies and procedures
  
• *Customer Experience: Enhanced customer satisfaction through meticulous attention to service quality and handling the complaints, and feedback in a professional and timely manner, consistently exceeding guest expectations
  

*Operational Efficiency: Streamlined operations to improve efficiency, reduce costs, and increase profitability.

*Strategic Planning: Developed and executed strategies to achieve business goals, drive growth and deal with marketing team about the social media and marketing plan.

My proactive approach and commitment to excellence have not only strengthened our market position but also ensured a delightful dining experience for our guests, establishing our restaurant as a leading choice for vegan cuisine.

• Control operational costs and identify measures to cut waste
• Train new and current employees on proper customer service practices
• Appraise staff performance and provide feedback to improve productivity
• Managed staff schedules and budgets for continued productive and profitable company running
• Implemented marketing strategies which resulted in 12% growth of customer base
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Take reservation from guest
• Handel customers comment and suggestion to improve service
• Training waiter to reach high quality service
• Job function is mainly managing restaurant & lounge, doing strategic
• Check with guest if are enjoying
• Make good customer service
• Developed new process for employee evaluation which resulted in marked performance improvements
• Implemented up selling strategies which resulted in 10% increase of sales.

• Oversees restaurant-lounge in absent of Restaurant Manager
• Supervising team of 35 staff
• Attend to customer complaints satisfactorily
• Ensures correct and consistent service techniques for various meal periods will be demonstrated by all staff members
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
• Maintain neatness, cleanliness and order of all kitchens, storage areas, and employee dining room.

• Make sure all employees adhere to company policies and procedures
• To assist Sales Manager in leading, directing and motivating sales team in order to achieve overall corporate sales objectives
• Ensure customer service satisfaction and good client relation
• Met with management and executives to provide insights into sales operations and make strategy recommendations
• Developed sales strategies by increased sales by 10%
• Promoted exceptional customer service by engaging clients on sales floor
• Monitored daily sales operations and served as informational and procedural resource to team members.

• To ensure guest are well assisted and satisfied with products
• Maintained proper inventory controls and maintained compliance with store standards
• Perform consistent high standard of customer service all time
• Keeping high team work spirit at all times
• Increased ongoing revenue from existing customers by encouraging product implementation and utilization.