Summary

Overview

Work history

Education

Skills

Languages

Timeline

BASHARAT

Lucky Town, Nehar Stop, HMC Road, Taxila, District Rawalpindi ,pakistan

Summary

Dedicated professional with a strong foundation in customer service and relationship building, adept at resolving client concerns and fostering long-term customer loyalty. Proven expertise in sales techniques and product promotion, consistently exceeding targets through persuasive selling and effective product presentation. Experienced in retail operations, proficient in managing daily functions, operating POS systems, and ensuring secure cash handling. Skilled in delivery coordination and time management, optimising routes to meet tight deadlines reliably. Competent in Microsoft Office Suite, creating professional documents to support business operations.

Overview

years of professional experience

years of post-secondary education

Work history

Sales officer

BATA

TAXILA, PAKISTAN

03.2020 - 07.2022

Conducted market research, identified potential business opportunities.
Streamlined sales processes to improve operational efficiency.
Managed key accounts for enhanced customer retention.
Developed new business opportunities through proactive prospecting and networking.

Cashier

Tabarak Resturant

Taxila, Pakistan

09.2022 - 12.2023

Collaborated closely with store management for daily operations success.
Enhanced customer satisfaction by promptly addressing issues and concerns.
Handled high volumes of transactions during holiday seasons efficiently.
Used Point of Sale system efficiently, speeding up transactions.

Customer service officer

Madicare Insurance

Taxila, Pakistan

01.2024 - 01.2025

Liaised between customers and management for effective resolution of issues.
Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
Delivered high-quality service with attention to detail and professionalism.
Promoted a welcoming atmosphere, leading to increased return customers.

Education

SSC ( MATRIC ) - Computer science

Tameer E Nau Public School

Chakri Rawalpindi

04.2017 - 03.2019

Skills

⭐ Key Skills

Customer Service & Relationship Building
Demonstrated ability to deliver exceptional service, resolve client concerns efficiently, and cultivate lasting customer relationships
Sales Techniques & Product Promotion
Skilled in persuasive selling, product presentation, and identifying customer needs to drive sales and exceed targets

Retail Operations & Cash Handling
Experienced in managing daily retail functions, operating POS systems, and ensuring accurate and secure cash transactions
Delivery Coordination & Time Management
Proficient in organizing delivery schedules, optimizing routes, and meeting tight deadlines with precision and reliability
Microsoft Office Suite (Word, Excel, PowerPoint)
Competent in creating professional documents, spreadsheets, and presentations to support business operations and reporting