BASHARAT
Lucky Town, Nehar Stop, HMC Road, Taxila, District Rawalpindi ,pakistan
Summary
Dedicated professional with a strong foundation in customer service and relationship building, adept at resolving client concerns and fostering long-term customer loyalty. Proven expertise in sales techniques and product promotion, consistently exceeding targets through persuasive selling and effective product presentation. Experienced in retail operations, proficient in managing daily functions, operating POS systems, and ensuring secure cash handling. Skilled in delivery coordination and time management, optimising routes to meet tight deadlines reliably. Competent in Microsoft Office Suite, creating professional documents to support business operations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Sales officer
BATA
TAXILA, PAKISTAN
2020.03 - 2022.07
- Conducted market research, identified potential business opportunities.
- Streamlined sales processes to improve operational efficiency.
- Managed key accounts for enhanced customer retention.
- Developed new business opportunities through proactive prospecting and networking.
Cashier
Tabarak Resturant
Taxila, Pakistan
2022.09 - 2023.12
- Collaborated closely with store management for daily operations success.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled high volumes of transactions during holiday seasons efficiently.
- Used Point of Sale system efficiently, speeding up transactions.
Customer service officer
Madicare Insurance
Taxila, Pakistan
2024.01 - 2025.01
- Liaised between customers and management for effective resolution of issues.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Delivered high-quality service with attention to detail and professionalism.
- Promoted a welcoming atmosphere, leading to increased return customers.
Education
SSC ( MATRIC ) - Computer science
Tameer E Nau Public School
Chakri Rawalpindi 2017.04 - 2019.03
Skills
⭐ Key Skills
- Customer Service & Relationship Building
Demonstrated ability to deliver exceptional service, resolve client concerns efficiently, and cultivate lasting customer relationships - Sales Techniques & Product Promotion
Skilled in persuasive selling, product presentation, and identifying customer needs to drive sales and exceed targets
- Retail Operations & Cash Handling
Experienced in managing daily retail functions, operating POS systems, and ensuring accurate and secure cash transactions - Delivery Coordination & Time Management
Proficient in organizing delivery schedules, optimizing routes, and meeting tight deadlines with precision and reliability - Microsoft Office Suite (Word, Excel, PowerPoint)
Competent in creating professional documents, spreadsheets, and presentations to support business operations and reporting
Languages
Urdu
Fluent
English
Intermediate
PUNJABI
Fluent
Timeline
Customer service officer
Madicare Insurance
2024.01 - 2025.01
Cashier
Tabarak Resturant
2022.09 - 2023.12
Sales officer
BATA
2020.03 - 2022.07
SSC ( MATRIC ) - Computer science
Tameer E Nau Public School
2017.04 - 2019.03