Bashar Mohamed Daher

· Provided exceptional customer service to clients via phone, email, and live chat channels, addressing inquiries, troubleshooting issues, and resolving complaints.

· Assisted in the creation and maintenance of technical documentation, including user guides, manuals, and knowledge base articles.

·Consistently achieved and exceeded performance metrics, including call resolution time and customer satisfaction scores.

· Collaborated with team members and supervisors to identify process improvements and enhance overall efficiency in the call center operations.

· Demonstrated proficiency in using CRM software to manage customer interactions and track support tickets.

· Responsible for providing technical assistance.

· Interact with customers by phone, email or In-person to resolve their software and hardware computer issues.

· Serving customers through selling products and meeting their needs.

· Call clients and customers to inform them about the company’s new products, services and policies.

· Guide callers through troubleshooting, navigating the company site or using the products or services

· Training end-users in hardware functionality and software programs.

· Electronic and Electrical circuit analysis.

· Understanding and repairing electronic boards.

· Switching and Routing Configuration.

· Troubleshooting IT devices, maintaining database and ensuring system security

· Run the first Audio System to the company

· ELV: CCTV, SMATV, A/V, Access Control

· Electrical tube installation, Electrical cable installation (Bi Wire, Rg6, Rj45)

· Connect electrical key, switch, contactor, relay & PLC

· Orientation of antenna (Dish, Yagi). Use Rg6 Rg11, RJ45, and Fiber optic

· Connect Switch, Amplifier, Splitter, and Tab.

· Video Phone: Install the audio video wire, screen and programming the keypad