Basil Al-Qurneh
Abu Dhabi,United Arab Emirates
Summary
Highly dedicated and proactive professional with a strong foundation in analytical and critical thinking, decision making, and leadership. Demonstrates exceptional skills in customer service, communication, and teamwork, with a proven ability to work under pressure while maintaining accuracy and high integrity. Proficient in AutoCAD, Microsoft Office, Adobe Acrobat, Adobe Photoshop, MATLAB, and experienced in market analysis, technical support, contract negotiation, sales strategy, and quality assurance. Committed to continuous learning and professional development with a focus on achieving excellence in all tasks undertaken.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Product Specialist - Sales & Application ( Urology and Gastroenterology Unit )
Al Zahrawi Medical Supplies
Abu Dhabi, UAE
08.2019 - Current
- Attending Surgeries Along with the Doctors and assisting them with any issues they might be facing with the Equipment/Consumable.
- Sales and Support for EMS Laser as i have attended more than 600 Laser Stone Cases for Flexible/Cystoscopy Procedures.
- Sales and Support for EMS Lithoclast as i have attended more than 120 PCNL Cases for Nephrectomy Procedures.
- Sales and Support for Laborie Optilume as attended more than 100 Urethral Stricture Cases.
- Sales and Support for Shanghai Innovex Anqing as attended more than 100 Flexible Ureteroscopy Case.
- Sales and Support for Boston Scientific Implants as attended more than 20 Penile Prosthesis and Sphincter Surgeries.
- Sales and Support for Rocamed Consumables as attended more than 100 Surgeries.
- Maintaining Relationships with Existing Customers by Providing them with Support, Information and Guidance.
- Recommending new Products to Existing Customers as Per their need and providing them with the Support they need to ensure a great relationship with them.
- Establish Contact with new Customers to inform them of our Products, understanding their need and how we can help them.
- Perform Product Demonstration with End-users and Gather their feedback.
- Follow up with End-users after the Demo Session to Negotiate Contracts and Packages.
- Assisting Doctors in answering all Product Related questions in a Professional and Timely manner.
- Negotiating Contracts and Packages with Existing Customers.
- Conducting Market Research to Identify new Potential Customers.
- Conducting Training Sessions to Doctors/Nurses/Engineers.
- Analysing Market Trends to Identify new Products in the Market and Understanding their Advantages and Disadvantages.
- Identifying Product Improvements and new Products to evaluate their position in the Industry.
- Coordinating with Finance Department to Ensure Proper Invoicing and Following up with them with Regards to the Collection Payment.
- Following up with the Procurement and Logistics Department to Ensure that the Products are Sent to the Customer in a Timely manner.
- Coordinating with the Service Department for any Servicing that is needed for the Equipment.
- Coordinating with the Marketing Department for any new Materials that need to be done.
- Responsible for preparing Tenders, Biddings, RFQ.
- Analysed sales data, leading to informed strategic planning decisions.
- Regularly updated knowledge base of competitors' offerings, aiding competitive advantage positioning.
- Implemented pricing strategies in line with market trends and company objectives.
- Delivered exceptional after-sales support, fostering strong customer loyalty.
- Oversaw quality control measures, guaranteeing high standards at all times.
- Streamlined inventory management processes for efficiency gains.
- Enhanced product knowledge by attending industry events and trainings.
Sales and Application Specialist
Integrated Imaging Technologies
Dubai
01.2019 - 08.2019
- Promoting Sony OT Integration solutions for the Medical Directors, Surgeons & Biomedical Engineers in the Hospitals and Second Party Companies.
- Promoting Hospitals Integration solutions for Medical Directors, Surgeons & Biomedical Engineers in the Hospitals.
- Promoting ENT Video System for ENT Doctors & Biomedical Engineers in Hospitals and Clinics.
- Promoting Computer / Laptop Carts for the IT Departments & Head Nurses in the Hospitals.
- Promoting Medical Monitors / Recorders / Printers / Cameras for the OT & OPD in the Hospital, Clinics and Second Party Companies.
- Promoting Eye Dryness Diagnostic and Treatment machines for Ophthalmology Doctors in the Hospitals and Clinics.
- Providing Presentations about Products for the Biomedical Engineers / End-Users.
- Providing Demo's for the End-Users.
- Providing training on the Equipment's for the End-Users.
- Providing full Service's / Troubleshooting for the Equipment's.
- Performing the Installation for the Equipment's.
Education
Bachelor of Science - Biomedical Engineering
Jordan University of Science And Technology
Irbid 01.2013 - 01.2018
Skills
- Dedication and ownership
- Analytical & Critical thinking
- Decision making
- Planning/organizing
- Leadership
- Team work
- Customer Service
- Communication skills
- Hardworking
- Creativity
- Work under pressure
- Self-Motivation
- Eager and willing to learn
- Confidentiality
- High integrity
- Product demonstration
- Customer relationship management
- Market analysis
- Problem solving
- Time management
- Product knowledge
Personal Information
- Date of birth: 07/05/1996
- Nationality: Jordanian
- Marital status: Married
Languages
Arabic
Native
English
Fluent
Timeline
Product Specialist - Sales & Application ( Urology and Gastroenterology Unit )
Al Zahrawi Medical Supplies
08.2019 - Current
Sales and Application Specialist
Integrated Imaging Technologies
01.2019 - 08.2019
Bachelor of Science - Biomedical Engineering
Jordan University of Science And Technology
01.2013 - 01.2018
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