BASIL AWAD

• Led customer onboarding initiatives, ensuring seamless integration of payment solutions.
• Developed training materials and conducted sessions for clients to enhance product utilization.
• Collaborated with cross-functional teams to resolve customer inquiries and improve service delivery.
• Analyzed customer feedback to identify areas for product improvement and optimization.
• Implemented best practices for account management, driving increased customer satisfaction rates.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Created customer support strategies to increase customer retention.

• Adapted to evolving market conditions, demonstrating agility in achieving sales objectives.
• Offered bespoke advice on property value based on current market estimates.
• Conducted intensive property market research to stay abreast of trends and developments.
• Conducted thorough evaluations of properties for accurate pricing estimations.
• Provided insightful advice on property management, enhancing client portfolio performance.
• Managed client portfolios with diligence, resulting in high customer satisfaction.
• Identified high-potential investment opportunities to boost client returns.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Assisted clients throughout the entire buying or selling process, offering support from initial contact to successful closing.
• Streamlined communication processes between landlords and tenants, fostering harmonious relationships.
• Took proactive approach to identify and address potential challenges in property transactions.
• Obtained and maintained accurate financial records.

• Strategic Account Management: - Orchestrated the strategic management of merchant accounts to optimize operations and elevate customer satisfaction levels. - Implemented streamlined processes to enhance operational efficiency and maximize revenue generation opportunities.
• Technical Solutions Expertise: - Provided tailored technical support to merchants, swiftly addressing and resolving issues to minimize disruptions and ensure seamless operations. - Expertly troubleshooted technical challenges, delivering innovative solutions to meet evolving merchant needs.
• Proactive Merchant Onboarding: - Led seamless onboarding initiatives for merchants, offering expert guidance throughout the integration process to accelerate time-to-market and minimize downtime. - Streamlined onboarding procedures, ensuring a frictionless transition and fostering long-term merchant relationships.
• Confidential Legal and Financial Management: - Managed the secure handling of bank details and legal information updates for merchants, ensuring compliance and confidentiality at all times. - Oversaw the meticulous updating of sensitive financial and legal data, maintaining trust and integrity in client relationships.
• Strategic Client Engagement: - Proactively engaged with merchants to anticipate their needs and provide tailored solutions, enhancing overall satisfaction and loyalty. - Cultivated strong collaborative relationships with cross-functional teams to address client concerns promptly and optimize operational processes.

• Effectively assisted merchants, guiding them through the necessary steps to become partners. - Provided robust technical support and escalated issues to the relevant teams for swift resolution. - Established seamless communication with account managers, facilitating account activation and integration for merchants. - Ensured the best merchant experience by delivering support through calls, chat, and emails. - Furnished merchants with comprehensive details, empowering them to navigate partnership requirements successfully.

Effectively assisted merchants, guiding them through the necessary steps to become partners. - Provided robust technical support and escalated issues to the relevant teams for swift resolution. - Established seamless communication with account managers, facilitating account activation and integration for merchants. - Ensured the best merchant experience by delivering support through calls, chat, and emails. - Furnished merchants with comprehensive details, empowering them to navigate partnership requirements successfully.

Calling merchants all over the UAE on behalf of the government or dubai economic to conduct a survey.

• Delivered top-notch support to customers within the Fintech sector, ensuring unparalleled customer satisfaction. - Addressed and resolved technical issues promptly, enhancing the overall customer experience. - Shared essential information to facilitate a smooth service experience for customers. - Effectively communicated with merchants to address customer-related matters, fostering collaboration and problem-solving. - Implemented a customer-centric approach, prioritizing the needs and satisfaction of customers throughout their interactions.