BASIL CHELATTU BABY
Dubai
Summary
Results-driven Operations Analyst with a strong background in leading teams to optimize processes and boost productivity. Expertise in fostering collaboration among team members, consistently enhancing efficiency and improving morale. Committed to leveraging analytical skills and strategic thinking to drive continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Operations Team Lead
Assured Health, INDIA
07.2025 - Current
- Led a team of 15–20, organizing daily workflows, setting priorities, and improving task completion efficiency by 20%.
- Collaborated with cross-functional teams to design and test an internal project and task management platform, improving end-to-end operational visibility.
- Expanded the team by interviewing and onboarding new members, setting up processes for a strong, scalable operations function
- Provided operational and CRM support to ensure seamless daily processes for Customer Success teams
Principal Operation Analyst
Assured Health, INDIA
06.2024 - 06.2025
- Worked as an SME for operational needs, helping build and scale the operations team while creating clear SOPs to establish and standardise core processes
- Built and maintained dashboards to track production, KPIs, and data quality, improving operational efficiency and reporting accuracy by 15%.
- Managed operational escalations, ensured timely communication with stakeholders, and trained new joiners for faster integration.
Senior Operations Analyst
Certify, INDIA
02.2024 - 05.2024
- Led short-term operational projects to identify process gaps and built dashboards to support senior leadership decisions.
- Implemented a document management system, cutting manual errors by 70% and speeding up processing time by 50%.
- Acted as a liaison between customers and operations to resolve escalations and improve overall operational efficiency.
- Mentored new hires, ensuring smooth and seamless integration into operational workflows.
Operations Associate
Certify, INDIA
03.2022 - 01.2024
- Handled end-to-end operational requests, ensuring accuracy, timely completion, and smooth coordination with teams and stakeholders.
- Followed up on pending requests, coordinating with internal teams and external stakeholders to resolve issues and maintain smooth operational flow.
Reliability Engineering Intern
Southwest Airlines Co.
01.2019 - 05.2019
- Performed data analysis using Alteryx on flight reliability and maintenance reports to identify key metrics affecting operational performance.
- Created executive-level reporting dashboards in Tableau showing performance trends and operational insights, helping maintenance and operations teams make strategic decisions.
Education
Master of Science - Engineering Management
University of Texas At Arlington
Arlington, USA01.2019
Bachelor of Science - Mechanical Engineering
Mahatma Gandhi University
Kottayam, Kerala01.2016
Skills
- Airtable
- MS Office (Excel, PowerPoint, Word)
- SQL (basic)
- Power BI
- Tableau
- Alteryx
- Intercom
- Pylon
- Operational excellence
- Operations management
- Customer relations
- Quality assurance
Languages
English (Fluent)
Advanced (C1)
Hindi (Intermediate)
Upper intermediate (B2)
Malayalam (Fluent)
Bilingual or Proficient (C2)
Tamil (Basic)
Intermediate (B1)
ADDITIONAL INFORMATION
- UAE Driving License – Valid
- Visa Status: UAE Spouse Visa – Eligible to Work
Timeline
Operations Team Lead
Assured Health, INDIA
07.2025 - Current
Principal Operation Analyst
Assured Health, INDIA
06.2024 - 06.2025
Senior Operations Analyst
Certify, INDIA
02.2024 - 05.2024
Operations Associate
Certify, INDIA
03.2022 - 01.2024
Reliability Engineering Intern
Southwest Airlines Co.
01.2019 - 05.2019
Bachelor of Science - Mechanical Engineering
Mahatma Gandhi University
Master of Science - Engineering Management
University of Texas At Arlington