Basil Gafoor

• Managing and maintaining company's IT infrastructure, including servers, networks, and systems.
• Installation and configuration of multiple software applications like Zktecho biometric device server and standalone based, Virtualbox, Veeam backup and disaster recovery.
• Supporting and installation and troubleshooting over 100+ user on IT issues end user PCs, PBX Telephones, Printers, Video conferencing System and Router onsite or remote to customer specifications.
• Provide level 1 & 2 technical support requests in a timely manner and help to end-users
• Managing and supporting Office 365, office 2019,2016,2010 and related software's
• Monitoring System Performance and Troubleshooting Issues

• Providing technical support and troubleshooting assistance to end-users regarding hardware, software, and network issues.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking, hardware maintenance and repair.
• Training new employees.
• Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

At wattlecorp we used to perform security assessment and advice to clients in support for their risk management.
* provided initial response and managed IT incidents and requests.
* Maintained logs for all computer activities.
* Conducted security audits to identify vulnerabilities.
* Performed both External and Internal Network Infrastructure Vulnerability.