BASIL PAULOSE
Dubai
Summary
Dynamic Assistant General Manager at MCCAFFERTY'S JVC, recognized for enhancing customer satisfaction and driving sales through innovative promotional strategies. Proven expertise in cost control and staff training, fostering a motivated team. Adept in food and beverage management, ensuring compliance with health regulations while delivering exceptional service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MCCAFFERTY'S JVC
Dubai
11.2021 - Current
- Company Overview: (BIGGEST IRISH PUB IN THE WORLD)
- Oversee day-to-day pub operations, including managing staff, monitoring service quality, and ensuring smooth workflow.
- Collaborate with the kitchen team to maintain consistency in food quality and timely service delivery.
- Develop and execute promotional activities to drive footfall and increase sales.
- Conduct performance reviews, provide feedback, and implement training programs to enhance staff efficiency.
- Monitor and control operational costs, including food, beverage, and labor, to maximize profitability.
- Ensure compliance with health and safety regulations, maintaining a clean and secure environment for staff and patrons.
- Handle guest concerns promptly and professionally, maintaining high customer satisfaction levels.
- (IRISH PUB)
- Assisted in budgeting processes for operational costs and resource allocation.
- Managed beverage inventory and placed orders to maintain stock levels.
- Ensured compliance with health regulations for beverage storage and service.
- Collaborated with suppliers to negotiate pricing and secure high-quality products.
OPERATION MANAGER
TONICO CAFE
Kochi
09.2020 - 09.2021
- Company Overview: (KOCHI, INDIA)
- Directed and managed all aspects of cafe operations, focusing on enhancing the guest experience and achieving business goals.
- Implemented cost-control strategies to improve profit margins while maintaining service quality.
- Established and monitored standard operating procedures for staff to ensure consistent performance.
- Recruited, trained, and mentored employees, fostering a positive work environment.
- Conducted regular audits of inventory and financial records, ensuring accuracy and transparency.
- (KOCHI, INDIA)
OPERATION MANAGER
IRISH VILLAGE
Bahrain
06.2019 - 04.2020
- Company Overview: (IRISH PUB)
- Spearheaded daily operations, ensuring exceptional service quality and efficient workflow.
- Developed marketing campaigns to promote events and special offers, increasing customer engagement.
- Analyzed financial performance, identifying opportunities to optimize revenue and reduce costs.
- Coordinated with suppliers to ensure timely delivery of quality products at competitive prices.
- Supervised the planning and execution of private events and functions, meeting client expectations.
- (IRISH PUB)
- Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
- Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
- Developed beverage menus and pricing structures for new restaurants.
- Set daily and weekly cleaning and equipment maintenance schedules.
OUTLET IN-CHARGE
BONNINGTON HOTEL
Dubai
01.2013 - 04.2019
- Company Overview: (5-STAR HOTEL)
- Managed multiple F&B outlets, ensuring smooth day-to-day operations and delivering high guest satisfaction.
- Oversaw event planning and execution, including corporate functions, weddings, and themed evenings.
- Maintained inventory levels and optimized procurement processes to control costs.
- Implemented training programs to improve staff competencies and service delivery.
- (5-STAR HOTEL)
Food & Beverage Supervisor
McGettigan's JLT
01.2013 - 04.2019
- Company Overview: (Irish Pub)
- Assisted in the development of team members through regular training and mentorship.
- Ensured efficient coordination between the kitchen and front-of-house teams for seamless service.
- Played a key role in menu planning, providing insights into guest preferences and trends.
- (Irish Pub)
Team Leader
Le Meridien
Kochi
02.2010 - 09.2012
- Company Overview: (5-Star Hotel)
- Supervised and motivated a team of F&B staff, ensuring adherence to service standards.
- Assisted in the organization of banquets and special events, ensuring smooth execution.
- Monitored guest feedback to identify areas for improvement and implemented corrective actions.
- (5-Star Hotel)
F&B Assistant
The Renaissance Cochin
Cochin
08.2008 - 01.2010
- Company Overview: (5-Star Hotel)
- Provided excellent guest service in fine dining and casual dining settings.
- Supported the senior team in ensuring smooth operational flow during peak hours.
- Assisted in maintaining inventory records and ordering supplies as needed.
- (5-Star Hotel)
F&B Assistant
BJN Group
Bangalore
10.2007 - 06.2008
- Company Overview: (4-Star Hotel)
- Delivered outstanding customer service by anticipating and responding to guest needs.
- Collaborated with the kitchen and bar teams to ensure timely service and high-quality offerings.
- (4-Star Hotel)
Education
Bachelor of Hotel Management -
S.J.E.S College of Hotel Management
Bangalore01.2007
Skills
- Pre-opening Outlets
- Natural Leadership
- Communication & Team Morale
- Staffing & Training
- Customer Service Excellence
- Health & Safety Compliance
- Decision-Making
- Leadership
- Communication
- Team Morale
- Problem-Solving
- Micros and Opera Systems
- Web Prolific
- Food & Beverage Management (FBM)
- Cost Control Strategies
- Event Planning and Execution
Certification
- Train the Trainer
- Fire & Safety
- Basic Food Hygiene & HACCP
- First Aid Certification
References
Available on Request
Languages
- English
- Hindi
- Malayalam
- Kannada
Timeline
Assistant General Manager
MCCAFFERTY'S JVC
11.2021 - Current
OPERATION MANAGER
TONICO CAFE
09.2020 - 09.2021
OPERATION MANAGER
IRISH VILLAGE
06.2019 - 04.2020
OUTLET IN-CHARGE
BONNINGTON HOTEL
01.2013 - 04.2019
Food & Beverage Supervisor
McGettigan's JLT
01.2013 - 04.2019
Team Leader
Le Meridien
02.2010 - 09.2012
F&B Assistant
The Renaissance Cochin
08.2008 - 01.2010
F&B Assistant
BJN Group
10.2007 - 06.2008
Bachelor of Hotel Management -
S.J.E.S College of Hotel Management