Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Basil Eltayeb

Basil Eltayeb

Shariah,UAE

Summary

Dedicated HR Assistant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Technical support advisor

Teleperformance (MOHRE)
Sharjah, UAE
01.2023 - 12.2023
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Established and troubleshot network and data communications systems.
  • Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Answered user questions about hardware and software operation to help resolve problems.

Customer service representative

Teleperformance (MOHRE)
Shariah , UAE
05.2022 - 01.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Advised customers on availability, pricing and location of products.
  • Used CRM customer relationship management software to record detailed notes.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Answered 80+ telephone calls per day with professionalism.

Technical support representative / Trainee

Muawiya Elberier group of companies
Khartoum , Sudan
09.2021 - 11.2021
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Answered user questions about hardware and software operation to help resolve problems.

Education

Bachelor's degree - Software Engineering

University of Sciences and Technology
Sudan
10.2015 - 04.2021

Skills

  • Data Entry
  • Staff education and training
  • Efficient typing abilities
  • Attention to Detail
  • Attentive listening
  • Skilled problem solver
  • MS Office
  • Taking responsibility
  • Issues handling

Languages

Arabic
Native
English
Advanced

Timeline

Technical support advisor

Teleperformance (MOHRE)
01.2023 - 12.2023

Customer service representative

Teleperformance (MOHRE)
05.2022 - 01.2023

Technical support representative / Trainee

Muawiya Elberier group of companies
09.2021 - 11.2021

Bachelor's degree - Software Engineering

University of Sciences and Technology
10.2015 - 04.2021

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Basil Eltayeb