Basima Nikro
Abu Dhabi
Summary
Experienced and self motivated Senior Secretary with with strong communication skills. Maintains high ethical and work standards with proven organizational abilities. Trustworthy and ethical Dedicated Senior Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Secretary
Cleveland Clinic Abu Dhabi
12.2016 - Current
- Managing Senior Director’s diary while maintaining confidentiality
- Coordinating meetings and appointments
- Handling correspondence that includes mail, telephone, emails
- Provided administrative support to the CFO
- Arranging meetings and coordinating with other assistants and parties for scheduling, rescheduling and updating meetings
- Scheduling Board Meetings and Committee Meetings
- Arrange catering for meetings, organizing business lunch/dinner reservations
- Arranging transportation reservations
- Printing and scanning documents for signatories
- Drafted meeting agendas and kept notes during meetings
- Responsible for finance internships & organizing their schedule within the department
- Providing support to when other assistants are absent
- Handles petty cash
- Raise purchase requests for the Finance department & other departments when needed
- Organizing team engagement events and offsite events
- Maintaining office supplies
Secretary/IT Coordinator
United Al Saqer Group
01.2013 - 09.2016
- Managing Senior IT Managers diary
- Organizing meetings internally and externally for all IT staff
- Providing administrative support including filing, faxing and mail distribution
- Preparing and scheduling meetings internally and externally, through outlook and liaising with staff and clients
- Providing Access cards for IT staff
- Answering phone calls and ensuring appropriate responses are provided
- Placing stationary orders, keeping accurate records and monitoring expenses
- Creating and editing IPM’s for the IT department
- Escorting external clients to and from meetings
- Ensuring that contact details for clients and vendors are accurate and updating IT vendor list regularly
- Providing petty cash disbursements for IT staff
- Creates the ICT monthly dashboard
- Manage contracts and licenses ensuring a 5% reduction in cost compared to 2015
- Handles IT help desk manage engine
- Coordinates with the technical team and provide L1 support
- Document and route all ICT Procurement related process, through the procurement system.
Secretary to the Ambassador
Embassy of the United Arab Emirates
01.2001 - 01.2002
- Requires flexibility, attention to detail and excellent communication skills to handle variety of tasks and meet deadlines
- Scheduled meetings with Ministry of Foreign Affairs
- Scheduled travel arrangements and itineraries in Australia and abroad
- Coordinated delegations to and from abroad Australia
- Processed and maintained files
- Handled purchasing of office supplies
- Managed archives.
Receptionist
Embassy of the United Arab Emirates
01.1997 - 01.2001
- Answered high volume of phone inquiries concerning visa requirements, legalization and document authentication enquiries
- Performed typing, filing
- Dealt with all incoming and outgoing enquiries and other office administration
- Managed archives
- Handled incoming emails
- Handled incoming and outgoing mail.
Education
Certificate in Business Office Administration -
Canberra Institute of Technology (Australia)
CanberraSkills
- Time Management
- Communication Skills
- Organizational Skills
- Attention to Detail
- Inter-office communications
- Confidentiality Management
- Verbal and written communication
Certification
Certificate in Teaching English (TESOL), 2004
IELTS, 2004
Property Management Program, Management & Real Estate Academy, 2006
ICDL, Emirates Institute of Technology, 2009
ITIL V3 Foundation, 2015
Outward Mindset, 2018
Crucial Conversations. 2018
Leadership Academy Program, 2018
Executive Administrator Program,2021
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
References
References will be provided on request
Timeline
Senior Secretary
Cleveland Clinic Abu Dhabi
12.2016 - Current
Secretary/IT Coordinator
United Al Saqer Group
01.2013 - 09.2016
Secretary to the Ambassador
Embassy of the United Arab Emirates
01.2001 - 01.2002
Receptionist
Embassy of the United Arab Emirates
01.1997 - 01.2001
Certificate in Business Office Administration -
Canberra Institute of Technology (Australia)
Certificate in Teaching English (TESOL), 2004
IELTS, 2004
Property Management Program, Management & Real Estate Academy, 2006
ICDL, Emirates Institute of Technology, 2009
ITIL V3 Foundation, 2015
Outward Mindset, 2018
Crucial Conversations. 2018
Leadership Academy Program, 2018
Executive Administrator Program,2021
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