BASIMA THASNI
Sharjah,UAE
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
PERSONAL ASSISTANT
Liam General Trading
Dubai, UAE
07.2023 - Current
- Managed invoice processing tasks accurately and efficiently.
- Updated company database regularly to maintain accurate records.
- Organised meetings, improved communication within the team.
- Managed payroll system, ensuring timely payment of salaries to all staff members.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Organised important company meetings, leading to improved communication across departments.
- Assumed responsibility of receptionist duties whilst necessary shortage of staffs.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
SOURCING SPECIALIST
Rubicon Pvt. Ltd.
Palakkad, Kerala, India
06.2022 - 01.2023
- Initiated candidate interviews for efficient hiring process.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Set up interviews with employers and qualified applicants.
- Conducted thorough reference checks for accurate hiring decisions.
- Providing regular updates and reports on sourcing activities.
CUSTOMER SERVICE EXECUTIVE
Noble Sign Point
Palakkad, Kerala, India
08.2021 - 05.2022
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Responded to customer queries and provided excellent customer service.
- Followed up customer queries to check provided solutions met expectations.
Education
Master of Business Administration - Human Resources and Finance
Sri Venkateswara College of Management
Coimbatore, India 06.2019 - 03.2021
Bachelor of Commerce - Finance
Mercy College
Palakkad, India 06.2016 - 03.2019
Skills
- Event coordination
- Meeting scheduling
- Executive support
- Communication etiquette
- Customer service
- Client relationship building
- Financial record keeping
- Resource allocation
- Training and development
- Microsoft Excel
- Problem Resolution
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Elementary
Affiliations
- Teaching
- Stitching
- Cooking
- Craftworks
Accomplishments
- Attended a conference at 15th India Innovation Summit on 2019 on 21-22 august 2019, Bangalore
- Company Secretary workshop at Prayaga School of Corporate Studies, Palakkad
- HRM Internship at Thankam Food Products, Palakkad
- Outbound Training at Sky High Academy, Coimbatore
Visa Status
Spousal Visa
Timeline
PERSONAL ASSISTANT
Liam General Trading
07.2023 - Current
SOURCING SPECIALIST
Rubicon Pvt. Ltd.
06.2022 - 01.2023
CUSTOMER SERVICE EXECUTIVE
Noble Sign Point
08.2021 - 05.2022
Master of Business Administration - Human Resources and Finance
Sri Venkateswara College of Management
06.2019 - 03.2021
Bachelor of Commerce - Finance
Mercy College
06.2016 - 03.2019
Similar Profiles
Adarsh BAdarsh B
STORE IN CHARGE at ELPI GENERAL TRADINGSTORE IN CHARGE at ELPI GENERAL TRADING
Nagender Singh ChauhanNagender Singh Chauhan
Team Leader at Napkin Affair General Trading CompanyTeam Leader at Napkin Affair General Trading Company
Saira Banu Naseer MohamedSaira Banu Naseer Mohamed
Accounts Executive at MEFTAH AL NAGMA GENERAL TRADING LLCAccounts Executive at MEFTAH AL NAGMA GENERAL TRADING LLC