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Hi, I’m
BASIT ALI
CUSTOMER SERVICE SPECIALIST
DUBAI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry at Airport . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
years of professional experience
2
years of post-secondary education
4
Certifications
Work History
PurehealthDubai international airport (DXB,DWC)
Customer Service Specialist
01.2020 - 12.2022
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Developed customer service improvement initiatives to decrease customer wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Purehealth Abu Dhabi Airport(AUH)
Cashier
01.2020 - 12.2022
Job overview
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Purehealth Dubai
Data Entry Operator
01.2020 - 12.2022
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
- Searched, extracted and interpreted information to determine correct input procedure.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Produced monthly reports with advanced Excel spreadsheet functions.
Amazon Dubai(DWC)
Warehouse Associate
01.2019 - 11.2020
Job overview
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Worked safely around moving machinery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Telenor (Pakistan)Lahore
Call Center Customer Service Representative
04.2014 - 01.2015
Job overview
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
University of MalakandChakdara Dir Lower
Bachelor of Arts from Language Arts Education
06.2015 - 07.2017
University Overview
- Received [Scholarship Name]
Skills
Good communication skills
Customer Relations
Excellent written and oral communication
CRM
POS systems expert
Warehousing functions
Order fulfillment
Professional telephone demeanor
Staff education and training
Receiving support
Money handling abilitiespio
Report preparation
Money handling abilities
Stock management
Training development aptitude
Technical Support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Iosh management
Interests
Community involvement
Art
Reading
Blogging
Traveling
Sports
Timeline
Customer Service Specialist
Purehealth
01.2020 - 12.2022
Cashier
Purehealth
01.2020 - 12.2022
Data Entry Operator
Purehealth
01.2020 - 12.2022
Warehouse Associate
Amazon
01.2019 - 11.2020
University of Malakand
Bachelor of Arts from Language Arts Education
06.2015 - 07.2017
Call Center Customer Service Representative
Telenor (Pakistan)
04.2014 - 01.2015