BASITH ALI

• Designed and developed new, more efficient mechanical systems and worked on the implementation of new engineering procedures.
• Performed professional mechanical software performance testing, produced detailed blueprints and technical manuals, and identified and evaluated any failures and errors.
• Worked on the constant improvement of the whole manufacturing process to increase efficiency and reduce expenses - decreased costs by 25% within one year.
• Collaborated with colleagues on the automation of all engineering processes and procedures and hired and trained multiple Engineering Interns.
• Pro-actively participated in weekly team meetings with managers and was recognized by executives for performing great work.

• •Consultation with clients to determine their travel needs and preferences.
  
• •Plan and bookings of travel arrangements, including flights, hotels, car rentals, and tours.
  
• •Providing detailed information on travel destinations.
  
• •Regularly updating CRM database containing clients details and their travel information

Greet and develop an ongoing relationship with customers

•Answering service/repair calls and understanding the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through

•Documentation of all call records and maintaining daily job track, vehicle details, services offered, price etc.

•Setting up with service appointments that align with the customer and technicians' schedules

•Inspecting vehicles with customers and apply proper resources to accurately identify and verify vehicle mileage and service needs

•Providing customers with information on part warranties and potential savings

•Maintaining up-to-date knowledge about their employer's range of services and contacting customers to update them about offers and promotions

•Identifying repeat repairs in customer's best interest

•Working with technicians to determine necessary repairs

and possible alternatives to cut costs for the customer

•Writting of and verifying accurate repair orders and

include supporting documentation