Basma Ahnniche
Dubai
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Head Waitress
Jumeirah Beach Hotel
02.2024 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed food resources, memorized orders, and coordinated customer service.
Waitress
One&Only One Za'abeel
12.2023 - 02.2024
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Waldorf Astoria Lusail
12.2022 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Receptionist
Mazagan Atlantis
11.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Chef De Rang - in Charge
Pizzeria & Resaurant ALI BABA
12.2020 - 10.2022
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
Hostess
Pullman Mazagan royal Golf&Spa
02.2019 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Diploma in hotel management -
Institute specializing in hospitality and tourism elhaouzia
EL-Haouzia, MoroccoHigh School Diploma -
El Quds High School
Dubai, UAE09.2018
Skills
- Ability to follow instructions and achieve results
- Stress management
- Punctuality
- Adaptability
- Customer Service
- Cash Handling
- Exceptional communication
- Safe Food Handling
- Order Taking
- Relationship Building
- Team Management
- Food presentation
- Guest Relations
- Reservation handling
- Menu Memorization
- Relationship Management
- Management Support
- POS system operations
- Table Bussing
- High-volume dining
- Allergy awareness
- Upselling techniques
Languages
English
French
Arabic
Amazigh
Driver License
True
Harvard Courses Training
True
Personal Information
- Place of Birth: El jadida, Morocco
- Date of Birth: 10/05/98
- Nationality: Moroccan
- Marital Status: Single
Hobbies and Interests
- Reading
- Surfing
- Travel
Timeline
Head Waitress
Jumeirah Beach Hotel
02.2024 - Current
Waitress
One&Only One Za'abeel
12.2023 - 02.2024
Waitress
Waldorf Astoria Lusail
12.2022 - 11.2023
Receptionist
Mazagan Atlantis
11.2022 - 12.2022
Chef De Rang - in Charge
Pizzeria & Resaurant ALI BABA
12.2020 - 10.2022
Hostess
Pullman Mazagan royal Golf&Spa
02.2019 - 09.2020
Diploma in hotel management -
Institute specializing in hospitality and tourism elhaouzia
High School Diploma -
El Quds High School
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