Basma AlZarooni

• Delivered high-quality customer service by assisting clients with banking inquiries, account management, and daily transactions.
• Handled a high volume of customer interactions while maintaining accuracy and professionalism.
• Transferred to the Loans Department after two years to manage personal and business loan applications.
• Assessed creditworthiness, prepared loan documentation, and ensured compliance with internal policies and regulatory requirements.
• Collaborated with cross-functional teams to streamline customer onboarding and improve service delivery.