Basma Guesmi

Proven track record in enhancing customer loyalty and satisfaction at Tunisia Telecom through expert problem-solving and active listening. Skilled in information security and team development, demonstrating a strong ability to adapt and excel in high-stress situations. Achieved significant improvements in customer service delivery by leveraging product knowledge and critical thinking. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.