Bassam Almoghrabi
Dubai,Dubai
Summary
Experienced data professional with extensive expertise in ETL processes, data pipelining, and database management. Proficient in handling large and unstructured datasets using tools such as Spark framework, BigQuery, and NoSQL databases. Adept at Python programming and skilled in data analysis, reporting, and presentation. Strong understanding of cloud technology and Microsoft Excel mastery. Effective communicator with a proven ability to collaborate with stakeholders to deliver actionable insights. Career goal: To leverage technical skills and analytical expertise to drive data-driven decision-making within a dynamic organisation.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior IT support engineer
Transmed
Dubai, Dubai
03.2023 - Current
- Collaborated closely with the development team to integrate new software applications smoothly.
- Led team meetings for improved communication and project coordination.
- Assisted in budget management activities for the IT department, supporting financial planning and control processes effectively.
- Maintained an up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
- Facilitated software installation process resulting in smooth integration across all departments.
- Implemented security measures to safeguard company data.
- Supervised junior staff, enhancing their technical skills and knowledge.
- Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
- Installed new software for users and monitored version and patch update requirements.
- Used Manage Engine service desk plus to track support tickets and document actions.
Data analyst
New Allied Distributers
Damascus
01.2020 - 12.2021
- Collected and analysed complex datasets for business strategy enhancement.
- Mitigated risks by identifying and resolving data discrepancies rapidly.
- Presented analytic findings in a clear manner during team meetings, fostered informed decision making within the organisation.
- Managed confidential databases, ensured secure handling of sensitive information.
- Executed regular maintenance on databases, enhanced overall system performance.
- Utilised SQL to extract relevant information for reporting purposes.
- Analysed patterns in large volumes of data, provided key insights.
- Created interactive dashboards using Excel for easy data interpretation and presentation.
- Performed statistical analysis on diverse datasets for gaining market knowledge.
- Streamlined data processing with automation techniques.
IT technical support specialist
Transmed
Damascus
07.2013 - 12.2019
- Created detailed reports outlining any detected network issues, facilitating swift remediation efforts by senior IT team members.
- Improved cyber security measures whilst maintaining current firewall and intrusion detection systems.
- Secured network systems to prevent data breaches.
- Implemented new technology initiatives, resulting in more efficient work processes.
- Optimised server functionality through regular maintenance checks and upgrades.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
- Installed software updates, ensuring optimal system performance.
- Coordinated IT projects to ensure on-time completion and within scope requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Used SDP to track support tickets and document actions.
IT network engineer
Limoutec
Damascus
01.2010 - 12.2012
- Deployed multi-factor authentication systems to increase user account security.
- Streamlined data recovery tasks, resulting in minimal downtime.
- Developed custom software solutions as per organisational requirements.
- Designed efficient network infrastructure to support business growth.
- Coordinated with IT team members, ensuring a collaborative approach to problem-solving.
- Provided round-the-clock technical support to minimise disruption to operations.
- Enhanced company's digital presence with website management skills.
- Assisted in server migration tasks, leading to better resource utilisation.
Education
Diploma - Electronic Engineering
Electronic and communications engineering
Damascus/Syria 07.2004 - 05.2006
Skills
- Knowledge of etl tools
- Data pipeline construction
- Organising large datasets
- Unstructured data handling
- Spark framework understanding
- Cloud technology familiarity
- Microsoft excel mastery
- Database management
- BigQuery
- NoSQL Databases
- SQL programming
- ETL processes
- Data pipelining
- PYTHON
- Python coding
- Python programming
- Data analysis
- Reporting and presentation
- Stakeholder communication
Languages
English
Advanced
Arabic
Fluent
French
Elementary
Certification
IBM Introduction to Data Engineering
IBM Python for Data Science,AI&Development
IBM Databases and SQL For Data Science with Python
Microsoft MCTS.MCSA
Cisco CCNA
Timeline
Senior IT support engineer
Transmed
03.2023 - Current
Data analyst
New Allied Distributers
01.2020 - 12.2021
IT technical support specialist
Transmed
07.2013 - 12.2019
IT network engineer
Limoutec
01.2010 - 12.2012
Diploma - Electronic Engineering
Electronic and communications engineering
07.2004 - 05.2006
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