BASSANT ALAA IBRAHIM
Dubai,United Arab Emirates
Summary
Results-driven Skin Care Specialist and Sales Expert with proven experience in luxury skincare and beauty retail in Dubai. Highly skilled in delivering personalized skin consultations, recommending tailored treatment plans, and effectively upselling premium products to meet client needs. Strong background in achieving and exceeding sales targets through consultative selling, brand expertise, and exceptional customer experience. Recognized for building long-term client relationships and driving revenue growth in high-end retail and clinic environments.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work history
Skin care specialist
Luxuria Group
DUBAI, UNITED ARAB EMIRATES
01.2025 - Current
- Assisted clients in assessing skin conditions and recommending suitable skincare regimens.
- Conducted consultations to gather information on individual skincare needs and preferences.
- Supported clients in understanding proper skincare routines and product benefits.
- Sold and promoted luxury skincare brands including Philip Kingsley, Kos Paris, La Colline, Sundae, and BABOR.
Dyson Expert
Dyson Uae (Bloomingdel’s) Dubai mall
Dubai, UNITED ARAB EMIRATES
01.2024 - 01.2025
- Performed daily responsibilities with precision and consistency.
- Adapted quickly to new tasks, enhancing overall productivity.
- Completed duties within strict deadlines.
- Operated on a flexible schedule, including nights, weekends, and bank holidays.
- Supported colleagues with a positive and cooperative attitude.
- Processed customer orders swiftly and accurately.
- Provided outstanding customer service by addressing concerns and answering queries.
- Employed critical thinking to resolve issues and make informed decisions.
- Delivered courteous and efficient customer service in challenging situations.
Sales associate Executive
sun & sands (GMG) dubai hills mall
Dubai, United Arab Emirates
05.2022 - 05.2023
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Listen and responds to customers' questions
- Directs customers by escorting them to racks and counters
- Achieve my Monthly and Daily Target with high and over achievement.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Understood customer needs to craft exceptional sales journeys.
- Maintained contact with customers throughout sales and pre-delivery process.
- Boosted product sales by offering selection guidance to customers.
Education
BBA - BACHELOR OF LAW
Alexandria University
Egypt02.2019
Skills
- ICDL Course
- MS Project
- Oracle user
- Arabic
- English
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Public Relations
- Upselling
- Marketing
Languages
Arabic
Native language
English
Fluent
Arabic
Native
Timeline
Skin care specialist
Luxuria Group
01.2025 - Current
Dyson Expert
Dyson Uae (Bloomingdel’s) Dubai mall
01.2024 - 01.2025
Sales associate Executive
sun & sands (GMG) dubai hills mall
05.2022 - 05.2023
BBA - BACHELOR OF LAW
Alexandria University