Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bassel Alkassar

Ajman

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Senior High Value Customer Service Representative

Etisalat UAE
Ajman
08.2022 - Current
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisting High value customers to understand their bills and redirect them to the right path they are asking to
  • Technical support for the customer's devices to give them the better experience
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Handling High Value customers
  • Handling billing, technical calls for fixed and mobile services
  • Dealing with the call under quality aspects respectively to the average handling time,FCR and OCR aspects

Operations Team Leader

Naos Marketing
Cairo
05.2020 - 03.2022
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Set schedules and oversaw daily workflow.
  • Adhered to applicable guidelines and requirements, and assisted team in doing same.
  • Produced detailed reports outlining performance against benchmarks.
  • Trained, mentored and directed team of 30 agents

Regulatory Supervisor

Agrimatco
Giza
06.2019 - 05.2020
  • Review the fertilizers chemicals and ratios for the imported fertilizers
  • Handling the department's paperwork

B2B Sales Executive

BokDoc
Cairo
12.2018 - 06.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Held weekly meetings with the CEO and Sales Manager to identify techniques to overcome sales obstacles.

Customer Service Representative

Fetcher
Egypt
05.2017 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Following customers shipments and ensure that the shipments are delivered on time
  • Handling customer's disputes on the shipments and communicate with warehouses

Education

MBA - Business Administration And Management

Arab Academy For Science Technology And Maritime
Egypt
08.2021

Bachelor - Agricultural Biotechnology & Genetic Engineering

Ain Shams University
Egypt
05.2018

Skills

  • Teambuilding
  • Self-Motivated
  • MS Office
  • Attention to Detail
  • Data Entry
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Interpersonal Communication

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Certification


  • Lean Six Sigma Greenbelt (Ongoing)
  • Lean Six Sigma Foundations
  • Operational Excellence Foundations
  • Nanodegree in data analysis
  • Computer Network Fundamentals
  • Introduction to network security
  • Plant Tissue Culture hands-on 101

Timeline

Senior High Value Customer Service Representative

Etisalat UAE
08.2022 - Current

Operations Team Leader

Naos Marketing
05.2020 - 03.2022

Regulatory Supervisor

Agrimatco
06.2019 - 05.2020

B2B Sales Executive

BokDoc
12.2018 - 06.2019

Customer Service Representative

Fetcher
05.2017 - 01.2018

MBA - Business Administration And Management

Arab Academy For Science Technology And Maritime

Bachelor - Agricultural Biotechnology & Genetic Engineering

Ain Shams University

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Bassel Alkassar