Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Timeline
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Bassem Chammas

Dubai,United Arab Emirates

Summary

Experienced professional with over 20 years in hospitality operations and business development, specializing in team leadership and customer service. Proven track record in hiring, training, and managing staff while overseeing all related activities. Expertise in event coordination and food and beverage management, with a strong focus on meeting customer needs. Extensive experience in Emirates, including 13 years in leadership roles, driving catering and crew development initiatives.

Overview

28
28
years of professional experience

Work history

Flight Purser

Emirates
Dubai, United Arab Emirates
01.2008 - 08.2025
  • Managed resources effectively to uphold safety, security, and service standards.
  • Ensured safe aircraft operation under Captain's authority, adhering to regulatory requirements.
  • Facilitated clear communication with Flight Deck crew throughout duty.
  • Conducted motivational briefings prior to flights, ensuring compliance with Safe Talk requirements.
  • Allocated manpower resources according to skills, qualifications, and customer profiles.
  • Provided guidance and feedback to team members, maintaining high professionalism.
  • Acted as a brand ambassador, promoting positive company image and customer experience.
  • Led customer support department, prioritising needs and ensuring value delivery.


Food & Beverage Supervisor, Night Audit Shift Leader, Chef de Rang

Hotel Alexandre
Beirut, Lebanon
09.2001 - 07.2002
  • Supervised food and beverage operations, ensuring high service standards.
  • Led night audit shifts, managing financial reporting and guest satisfaction.
  • Coordinated training for marketing and sales teams to enhance performance.
  • Oversaw dining room staff as Chef de Rang, delivering exceptional guest experiences.

Cashier, Assistant Restaurant Manager, Reception

Military Complex Jounieh
Jounieh, Lebanon
06.2001 - 04.2002
  • Processed transactions efficiently as cashier, maintaining accurate financial records.
  • Managed till operations effectively while ensuring precise transaction documentation.
  • Executed end-of-day balancing procedures on tills without discrepancies.
  • Assisted restaurant manager in daily operations to enhance service delivery.
  • Greeted guests and handled inquiries professionally at reception area.
  • Minimised customer waiting times by processing payments swiftly.
  • Demonstrated strong attention to detail during cash handling tasks.

Kitchen, Chef Helper

Century Park Hotel
Beirut, Lebanon
08.1997 - 11.1997
  • Managed kitchen staff to ensure smooth and efficient operations.
  • Controlled food costs to assist in budget management effectively.
  • Conducted regular cleanliness checks to maintain food safety standards.
  • Provided training for purchasing and storekeeping roles in kitchen environment.

Education

Bachelor of Science - Hospitality Management

Lebanese American University
Lebanon
10/2006 - 06/2009

Master of Business Administration - Management

Lebanese American University
Lebanon
10/2010 - 06/2012

Skills

  • Customer service
  • Decision making
  • Time management
  • Team collaboration
  • Effective communication
  • Pressure resilience
  • Quick learning
  • Leadership skills
  • Multitasking ability
  • Computer proficiency
  • Training and development

Languages

Arabic
Native
French
Fluent
English
Fluent

Personal Information

Nationality: Lebanese

Custom

Available upon request

Timeline

Flight Purser

Emirates
01.2008 - 08.2025

Food & Beverage Supervisor, Night Audit Shift Leader, Chef de Rang

Hotel Alexandre
09.2001 - 07.2002

Cashier, Assistant Restaurant Manager, Reception

Military Complex Jounieh
06.2001 - 04.2002

Kitchen, Chef Helper

Century Park Hotel
08.1997 - 11.1997

Bachelor of Science - Hospitality Management

Lebanese American University
10/2006 - 06/2009

Master of Business Administration - Management

Lebanese American University
10/2010 - 06/2012

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Bassem Chammas