Bassem Chammas
Dubai,United Arab Emirates
Summary
Experienced professional with over 20 years in hospitality operations and business development, specializing in team leadership and customer service. Proven track record in hiring, training, and managing staff while overseeing all related activities. Expertise in event coordination and food and beverage management, with a strong focus on meeting customer needs. Extensive experience in Emirates, including 13 years in leadership roles, driving catering and crew development initiatives.
Overview
28
28
years of professional experience
Work history
Flight Purser
Emirates
Dubai, United Arab Emirates
2008.01 - 2025.08
- Managed resources effectively to uphold safety, security, and service standards.
- Ensured safe aircraft operation under Captain's authority, adhering to regulatory requirements.
- Facilitated clear communication with Flight Deck crew throughout duty.
- Conducted motivational briefings prior to flights, ensuring compliance with Safe Talk requirements.
- Allocated manpower resources according to skills, qualifications, and customer profiles.
- Provided guidance and feedback to team members, maintaining high professionalism.
- Acted as a brand ambassador, promoting positive company image and customer experience.
- Led customer support department, prioritising needs and ensuring value delivery.
Food & Beverage Supervisor, Night Audit Shift Leader, Chef de Rang
Hotel Alexandre
Beirut, Lebanon
2001.09 - 2002.07
- Supervised food and beverage operations, ensuring high service standards.
- Led night audit shifts, managing financial reporting and guest satisfaction.
- Coordinated training for marketing and sales teams to enhance performance.
- Oversaw dining room staff as Chef de Rang, delivering exceptional guest experiences.
Cashier, Assistant Restaurant Manager, Reception
Military Complex Jounieh
Jounieh, Lebanon
2001.06 - 2002.04
- Processed transactions efficiently as cashier, maintaining accurate financial records.
- Managed till operations effectively while ensuring precise transaction documentation.
- Executed end-of-day balancing procedures on tills without discrepancies.
- Assisted restaurant manager in daily operations to enhance service delivery.
- Greeted guests and handled inquiries professionally at reception area.
- Minimised customer waiting times by processing payments swiftly.
- Demonstrated strong attention to detail during cash handling tasks.
Kitchen, Chef Helper
Century Park Hotel
Beirut, Lebanon
1997.08 - 1997.11
- Managed kitchen staff to ensure smooth and efficient operations.
- Controlled food costs to assist in budget management effectively.
- Conducted regular cleanliness checks to maintain food safety standards.
- Provided training for purchasing and storekeeping roles in kitchen environment.
Education
Bachelor of Science - Hospitality Management
Lebanese American University
Lebanon 10/2006 - 06/2009
Master of Business Administration - Management
Lebanese American University
Lebanon 10/2010 - 06/2012
Skills
- Customer service
- Decision making
- Time management
- Team collaboration
- Effective communication
- Pressure resilience
- Quick learning
- Leadership skills
- Multitasking ability
- Computer proficiency
- Training and development
Languages
Arabic
Native
French
Fluent
English
Fluent
Personal Information
Nationality: Lebanese
Custom
Available upon request
Timeline
Flight Purser
Emirates
2008.01 - 2025.08
Food & Beverage Supervisor, Night Audit Shift Leader, Chef de Rang
Hotel Alexandre
2001.09 - 2002.07
Cashier, Assistant Restaurant Manager, Reception
Military Complex Jounieh
2001.06 - 2002.04
Kitchen, Chef Helper
Century Park Hotel
1997.08 - 1997.11
Bachelor of Science - Hospitality Management
Lebanese American University
10/2006 - 06/2009
Master of Business Administration - Management
Lebanese American University
10/2010 - 06/2012