Bassem Chouchen
dubai,UAE
Summary
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Restaurant manager
China Wok Restaurant
Dubai
2022.01 - Current
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Sales supervisor
ZEN
Tunisia
2021.03 - 2021.11
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Collected customer and market feedback and reported information to company leadership.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Sales and customer service representative
Bershka
Tunisia, Dubai
2019.09 - 2020.09
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained excellent client satisfaction by providing in-depth support.
- Worked in collaboration with sales team to achieve collective targets and goals.
Education
High School Diploma - Accounting and Finance
IPSET
Tunis,Tunisia 2017.10 - 2019.03
Skills
- Staff supervision
- Passion for customer satisfaction
- Safe food handling
- Staff scheduling
- Employee management
- Hiring and training
- Restaurant cost control
- Inventory control and record keeping
- Marketing and advertising
- DUPLICATE - Point of Sale system operation
Languages
Arabic
Fluent
French
Intermediate
English
Upper intermediate
Affiliations
- Practice Sport ( Bodybuilder , Football )
- Creator Content ( TIKTOK)
Timeline
Restaurant manager
China Wok Restaurant
2022.01 - Current
Sales supervisor
ZEN
2021.03 - 2021.11
Sales and customer service representative
Bershka
2019.09 - 2020.09
High School Diploma - Accounting and Finance
IPSET
2017.10 - 2019.03