BATOOL AHMED AKKAWI
Dubai
Summary
Dynamic professional with a proven track record in sales target achievement and successful up-selling, demonstrating exceptional customer retention and complaint management skills. A confident communicator adept at delivering outstanding customer service, consistently enhancing client satisfaction. Committed to leveraging expertise in sales and communication to drive business growth and exceed organisational goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Receptionist (Salon & Spa)
Ivano Spa
Al Ain City, Abu Dhabi
2025.10 - 2026.04
- Maintained accurate logs of visitor entries for security purposes.
- Assisted with administrative tasks, improving overall functionality of the office.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Medical Sales Assistant
Medical Center / Clinic
jordan
2023.01 - 2024.08
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Monitored trends in consumer behaviour with keen attention to detail.
Beauty Sales Associate
Pharmacy
jordan
2022.03 - 2023.11
- Recommended appropriate skincare routines to customers based on individual needs resulting in higher customer loyalty.
- Managed stock levels efficiently minimising loss due to expired or damaged goods.
- Demonstrated vast product knowledge by explaining benefits and features of various beauty products.
- Performed cashier duties accurately maintaining accurate records at end of day.
Sales Associate
Retail Stores
jordan
2021.01 - 2022.12
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Lead the training of new staff members to improve team efficiency.
- Dealt with returns, ensuring customer satisfaction.
Education
Diploma - Diploma Training in Nutrition and Clinical Nutrition
Yarmouk University
Jordan 2018.06 - 2019.10
Skills
- Sales target achievement
- Successful up-selling
- Customer retention
- Complaint management
- Customer Service
- Confident communicator
Languages
Arabic
Proficient (C2)
English
Advanced
Timeline
Receptionist (Salon & Spa)
Ivano Spa
2025.10 - 2026.04
Medical Sales Assistant
Medical Center / Clinic
2023.01 - 2024.08
Beauty Sales Associate
Pharmacy
2022.03 - 2023.11
Sales Associate
Retail Stores
2021.01 - 2022.12
Diploma - Diploma Training in Nutrition and Clinical Nutrition
Yarmouk University
2018.06 - 2019.10