BATOOL AL SAYED HASHIM
Abu Dhabi
Summary
To make optimum utilization of my knowledge and skills, utilize opportunities effectively for professional growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Al Saqer Group
05.2018 - 05.2022
- Effectively managed high-stress situations, maintaining professionalism under pressure and successfully resolving disputes or conflicts.
- Handled customer grievances with empathy, resulting in improved loyalty and repeat patronage.
- Managed escalated calls effectively, achieving satisfactory resolutions for both customers and the company.
- Responded to customer inquiries regarding product offerings, services provided, and company-related details.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Officer
Al Mansoori 3b Construction.llc
01.2016 - 01.2017
- Responded to customer inquiries regarding product offerings, services provided, and company-related details.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Completed daily logs for management review.
Education
High School Diploma -
Al Mushrif High School
Abu Dhabi, United Arab Emirates07.2014
Skills
- Proficient in MS office suite (word, excel, pp etc)
- ICDL certified
- Punctual
- Team player
- Flexible to support work changes and work well under pressure
- Good interpersonal & communication skills
- Fluent in English
Languages
English (fluent)
Arabic (native)
Personal Information
- Place of Birth: Bahrain
- Date of Birth: 07/29/94
- Gender: Female
- Nationality: Bahrain
- Marital Status: Single
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and do assume to render the best service if I am given a chance.
Timeline
Customer Service Representative
United Al Saqer Group
05.2018 - 05.2022
Administrative Officer
Al Mansoori 3b Construction.llc
01.2016 - 01.2017
High School Diploma -
Al Mushrif High School
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