Organised and dependable Senior Call Center Associate with 4 and half years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Hi, I’m
Batool Shabbir
Sharjah,United Arab Emirates
Summary
Overview
4
years of professional experience
4
years of post-secondary education
Work history
Emirates NBDDubai
Senior Call Center Associate
04.2018 - 06.2022
Job overview
- Atending nonstop calls with an average of 80-100 calls per shitt
- Recening in bound calls related to credint Card.Bank Accoumt,Personal Loan,Auto Loans,Priority Banking,Business Banking &Personal Banking
- Receiving &resolving customer complaints (Level 1) assigning to the concemed department (if needed)
- Follow up &resolve pending requests /complaints with all channels to assure prompt action &resolution
- Guiding Customers wth their queries /complaints
- Telemarketing of vald ofters &promotions avallable with the bank
- Bringing new customers to book
- Providing the best customer service to ensure customer sattsfaction
- Gathering feedback on customers'reactions to products
- Upholding code of conduct ðics at all times
- Ensuring the KPrs such as (Avg.Handling Time,Avg.Hold Time &Awg
- Ringing Time)are met an monthly basis as per the call center SLA's
- Shadowing &training new joiners
- Taking the initative to participate in all new projects
- Reporing to the team leader.
Education
Pakistan Islamia Higher Secondary School
l-Com from Intermediate in commerce with the main subjects as Accounting and Commerce.
03.2014 - 04.2016
University overview
Pakistan Islamia Higher Secondary School
Matric from Matric with the main subject as Arts
03.2008 - 04.2010
University overview
Skills
- Customer Service
- Customer Retention
- Time Management
- Complaint Resolution
- Adaptability
- Self-motivated and true team player
- Ability to perform in a multi-task & fast-paced environment
- Excellent communication & resolution skills
- Ability to work under pressure
- Possess interpersonal relationship skills with Clients & Team members
- Calm under pressure
- Problem-solving
Languages
English
Proficient (C2)
Hindi
Fluent
Urdu
Native
Punjabi
Proficient (C2)
Arabic
Beginner
Personal Information
Personal Information
- Place of birth: United Arab Emirates
- Date of birth: 09/08/94
- Gender: Female
- Nationality: Pakistan
- Marital status: Married
Custom
Custom
- Traveling
- Singing
- Listening to music
References
References
References available upon request.Timeline
Senior Call Center Associate
Emirates NBD
04.2018 - 06.2022
Pakistan Islamia Higher Secondary School
l-Com from Intermediate in commerce with the main subjects as Accounting and Commerce.
03.2014 - 04.2016
Pakistan Islamia Higher Secondary School
Matric from Matric with the main subject as Arts
03.2008 - 04.2010
Similar Profiles
Najiba MohammadNajiba Mohammad
Account Service/SigCap Specialist/Supervisor at Tanfeeth, Emirates NBD/Emirates Islamic BanksAccount Service/SigCap Specialist/Supervisor at Tanfeeth, Emirates NBD/Emirates Islamic Banks
AHMED FARIDAHMED FARID
Regional Sales Manager at Emirates NBD/Emirates Islamic BankRegional Sales Manager at Emirates NBD/Emirates Islamic Bank
Fatiha AboulkhairFatiha Aboulkhair
Human Resources Specialist at Emirates National Bank of Dubai (Emirates NBD)Human Resources Specialist at Emirates National Bank of Dubai (Emirates NBD)
Christopher RajeshChristopher Rajesh
Senior Solution Architect at Emirates NBDSenior Solution Architect at Emirates NBD
FLORESA MATILDOFLORESA MATILDO
Nurse assistant at Dr. Sunny Home HealthcareNurse assistant at Dr. Sunny Home Healthcare