MUSTANSIR NORAWALA
DUBAI
Summary
Dynamic Sales Specialist with proven success at NEW TREND COMPUTER, excelling in relationship building and upselling. Recognized for exceeding sales targets and enhancing customer satisfaction through tailored solutions and exceptional service. Skilled in account management and complaint resolution, driving revenue growth and fostering long-term client partnerships.
Overview
10
10
years of professional experience
Work History
Sales Specialist
NEW TREND COMPUTER
10.2019 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Showroom Coordinator
HMT KUWAIT
04.2015 - 12.2016
- Developed a strong understanding of industry trends and competitor offerings to better position our company within the market.
- Ensured accurate documentation of client orders which led to fewer discrepancies in fulfillment process.
- Enhanced customer satisfaction by providing personalized assistance in product selection and design consultation.
- Streamlined showroom operations by implementing efficient scheduling and appointment systems.
- Supported sales team by creating informative product presentations and training materials, improving product knowledge among staff members.
- Conducted regular inventory assessments to optimize stock levels and minimize loss due to theft or damage.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Increased sales revenue through the development of promotional events and effective marketing strategies.
- Provided prompt, courteous service to every individual entering showroom.
- Generated personal sales to meet or exceed established sales goals.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
BCOM - Business Administration
PUNE UNIVERSITY
PUNE INDIA04-2013
Skills
- Relationship building
- Client relations
- Customer service and care
- Team collaboration
- Cash handling
- Sales expertise
- Cold calling
- Account management
- Inquiry handling
- Closing techniques
- Technical support
- Complaint resolution
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Sales Specialist
NEW TREND COMPUTER
10.2019 - Current
Showroom Coordinator
HMT KUWAIT
04.2015 - 12.2016
BCOM - Business Administration
PUNE UNIVERSITY
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