Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Bava Bahurdeen

Dubau

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hafilat General Transport
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Document Controller

Lonestar Technical & Industrial Service
11.2020 - 01.2022
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Provided support for document controls and worked with contract documents.
  • Established and managed document distribution matrix and document control register.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Managed technical documentation flow of engineering, project management and construction activities.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

Team Member

Emirates Flight Catering
11.2016 - 11.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Bachelor of Arts - Accounting And Computer Science

Jamal Mohamed College
Tiruchirapalli, India
06.2016

Skills

  • Active Listening
  • Business Development Understanding
  • Sales Expertise
  • Stocking and Replenishing
  • Microsoft Word
  • Freight Operations
  • Microsoft Excel
  • Customer Relations
  • Customer Service
  • Call Center Operations
  • Route Dispatch
  • Computer Proficiency
  • Document Control

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Elementary (A2)

Certification

Senior and junior typewriting certificate

Timeline

Customer Service Representative

Hafilat General Transport
08.2022 - Current

Document Controller

Lonestar Technical & Industrial Service
11.2020 - 01.2022

Team Member

Emirates Flight Catering
11.2016 - 11.2018

Bachelor of Arts - Accounting And Computer Science

Jamal Mohamed College

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Bava Bahurdeen