Summary
Overview
Work History
Education
Skills
Timeline
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Bawapriya Viswanathan

Bawapriya Viswanathan

Customer Service & Supply Chain Professional
Dubai

Summary

A Supply chain & Customer Service professional with over 16 years of valuable experience gained across various sectors and cultures. Through this time, my career has helped me evolve as a highly motivated personality with an aim to be pro-active and creative in all aspects of my life. Exceptional organizational and inter-personal skills have always been my strengths. Having associated myself with people from various cultures, I truly love and appreciate working in a multi-cultural environment. Oracle 8i certified professional High Numeracy & Analytical skills Organized, with high attention to details. Able to work under pressure and with multiple deadlines Ability to handle changing priorities and use good judgment when working in stressful situations. Handling of high level escalations and claims. Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service Team player, good communication skills, flexible & adaptable High affinity to automotive, digitally savvy

Overview

16
16
years of professional experience
3
3
Languages

Work History

Senior Officer

HSBC
  • Customer Service, I was involved in serving, customers from various parts of India with regard to all their queries and concerns related to Credit cards / Retail Banking / Online Banking etc
  • Educating the customers on various schemes / new products of the organization and also cross-sell several financial products
  • Being a senior member of the team, I was also given the additional task of inducting new employees and training them on Banking process & coming up with new quality initiatives for the team
  • Assisting the team management by monitoring of performance & quality of the team to be in line with the KPIs at all times
  • Actively involved in the implementation of corrective measures and follow-up on the effectiveness of the same for achieving the KPI targets
  • Supervising the team, which involves handling of escalations & call back to customers / Call Monitoring within the team for Quality Analysis & Internal Training Purposes
  • Preparing MIS reports on Team sales & productivity for presenting to the Management
  • Accomplishments:
  • Have been awarded for Best Training of all New Comers with the Process at HSBC
  • Have been awarded for taking up most number of Customer queries with 0% Error – HSBC
  • Exposure to people across diverse cultures existing within India

Customer Service & Supply Chain Coordinator

Schaeffler Middle East FZE
12.2014 - Current
  • As a leading global supplier to the automotive and industrial sectors, the Schaeffler Group has been driving forward groundbreaking inventions and developments in the fields of motion and mobility for over 75 years
  • With innovative technologies, products, and services for electric mobility, CO₂-efficient drives, Industry 4.0, digitalization, and renewable energies, the company is a reliable partner for making motion and mobility more efficient, intelligent, and sustainable
  • The technology company manufactures high-precision components and systems for powertrain and chassis applications as well as rolling and plain bearing solutions for a large number of industrial applications
  • The Schaeffler Group generated sales of approximately EUR 13.9 billion in 2021
  • With around 83,000 employees, Schaeffler is one of the world’s largest family companies
  • With more than 1,800 patent applications in 2021, Schaeffler is Germany’s third most innovative company according to the DPMA (German Patent and Trademark Office)
  • Main Responsibilities
  • Having work experience in both Automotive and Industrial division
  • Possess strong technical knowledge on both verticals
  • Specialized in handling technical inquiries related to Linear products for Middle East & Egypt Region
  • Responsible for configuring item in SAP system according to end user requirement
  • Maintain and update SAP Material for all existing items
  • Support projects, operations and business processes for creating New Material
  • Creating of RFQ, RFMM & IOP
  • With the expertise of technical knowledge, able to Identify our company bearing reference against competitor’s reference
  • Ensure relevance of pricing research and data used in price recommendations and provides feedback on pricing
  • Responsible in handling the complete order management cycle
  • Oversee order fulfillment activities through PFT process adherence and daily reporting
  • Responsible for the E2E ordering processing from forecasts, orders entry to invoicing
  • Ensure effective collaboration with Sales and Planning departments Distribution Centers and Supply Chain to enable the optimization of order fulfillment
  • Responsible on tracking DSL report for the team
  • Track and report on shipping and production progress during the month
  • Following the guidelines of compliance and liaising with export control
  • Understanding the customs requirement of UAE and Egypt region and process different modes of shipments to distributor/ end customer using the appropriate Incoterms
  • Review and process all Supply Chain related claims (damages, demurrage/detention, returns, refusals, etc.)
  • Lead investigation to understand root causes and develop corrective action plans
  • Conduct audits based on SOPs, analyze data and propose process improvement initiatives
  • Involvement in training programs.
  • Cross-trained and backed up other customer service managers.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service

Orbit Shipping
Dubai
02.2013 - 11.2014
  • General Manager, About the employer:
  • Orbit Shipping is a young and dynamic company established in 2013 with the primary objective of offering a high quality and reliable freight forwarding & logistics solutions to customers with different business models across the Middle East and North Africa region
  • The company offers worldwide shipping services with a strong and rapidly expanding agency network in different countries
  • Job Description:
  • End-to-End customer service by acting as a single point of contact between the customer and all parties involved in the supply chain
  • Order Management & Vendor Management – Expediting of customer orders with various vendors around the world
  • Co-ordinate with Customer, Supplier, Shipping Carriers & Origin / Destination offices for timely deliveries
  • Set up Standard Operating Procedures (SOP) for customers upon analyzing their requirements
  • Preparing shipment status reports & costing reports to the customers on a daily basis
  • To continuously monitor / identify & quickly resolve any discrepancies or deviations from the SOP that could occur during the handling of Customer shipments
  • Follow up for payments with clients on a regular basis
  • Accomplishments:
  • Over the past 18 months, I have gained a thorough understanding of some of the important aspects of supply chain management by associating with Customers operating in different sectors and different business models
  • This has helped me greatly in getting the confidence to re-build my career.

Senior Officer

HSBC Bank
Chennai
01.2008 - 12.2010
  • Team Manager, About the Company:
  • Established in 1836, The Hongkong and Shanghai Banking Corporation (HSBC) has around 7,500 offices in 85 countries and territories across Africa, Asia, Europe, North America and South America, and around 89 million customers
  • HSBC is organized within four business groups: Commercial Banking; Global Banking and Markets (investment banking); Retail Banking and Wealth Management; and Global Private Banking.

Officer

01.2004 - 12.2007
  • Process (working for Siemens Energy / Oil & Gas Divisions – UK), Team Leader, Siemens Information Processing Services (SIPS) based out of Bangalore, India is part of the German based multinational engineering and electronics conglomerate Siemens AG
  • SIPS is the preferred service partner of all Siemens operated companies and Siemens customers and suppliers across the world
  • As a service partner, SIPS carries out key functions on behalf of its principals, that impact their ability to increase their top line, lower their costs, introduce new working efficiencies and enhance customer service
  • These services cover a wide range of activities supporting all the functions within the business
  • As a member of Process Support, I worked as a liaison between the Siemens Energy / Oil & Gas divisions / suppliers and the consumers in UK in solving product and service-related queries
  • Resolving service related issues / escalations related to Consumers and Suppliers of Siemens on priority
  • Responsible for preparing Quality reports pertaining to business processes within the team on a monthly basis
  • Handling new employee orientation and training program pertaining to our team Trained in UK voice & accent
  • Accomplishments:
  • Being my first job, I was able to learn and enhance myself immensely during these formative years at Siemens
  • Cross regional and cross functional SAP experience from various divisions within the company
  • During the 3 years, I was able to grow as a professional and assigned the additional task of quality monitoring for the team and handling new employee orientation program

Education

Graduate degree holder - Commerce

B.Com - undefined

University of Madras

Skills

undefined

Timeline

Customer Service & Supply Chain Coordinator

Schaeffler Middle East FZE
12.2014 - Current

Customer Service

Orbit Shipping
02.2013 - 11.2014

Senior Officer

HSBC Bank
01.2008 - 12.2010

Officer

01.2004 - 12.2007

Senior Officer

HSBC

Graduate degree holder - Commerce

B.Com - undefined

University of Madras

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Bawapriya ViswanathanCustomer Service & Supply Chain Professional