Bayoumi Alshami

• Negotiated parts and labour rates with repair agents.
• Sought to improve fleet processes, functions and communications.
• Purchased and maintained adequate vehicle levels to meet company needs.
• Kept up to date with current industry trends to improve forecasting and scheduling of fleet and drivers.
• Prepared and carried out periodic reviews of both internal and external suppliers.
• Generated reports on fleet expenses and performance for senior management.

• Full Records Information on Fleets
• Accident, incident, and scratch records
• Create the ticket assigned to the customer support department.
• Delivery and collection
• Send the task to the coordination group.
• Troubleshooting and resolving all issues requested by the customer support team.
• Analysis of Recorded Data
• Tesla System management

• Supervise and manage the company's fleet operations, including vehicles, drivers, and fuel usage
• Monitor and maintain vehicle maintenance schedules, ensuring all vehicles are in proper working condition
• Coordinate and schedule driver assignments and routes to optimize efficiency and meet client requirements
• Implement and enforce safety protocols and compliance with traffic laws and regulations
• Maintain accurate records of fleet activities, including fuel consumption, mileage, and maintenance logs.

• Ensure adherence to the Hybrid Customer Care Department Standards of Excellence
• Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)
• Identify ways to personalize the experience of every customer, whenever possible
• Deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources

• Ensure the delivery service staff work together as a team to create a smooth and efficient delivery operation.

• Effectively troubleshoot unexpected and challenging situations.

• Make reasoned tactical decisions to solve unexpected problems.

• Verify that needed resources are in place in time to adhere to tight delivery schedules.

• Serve as backup to delivery service staff as needed.

• Create and maintain written policies and procedures manual

• Identify areas for improvement, consider solutions, and implement as appropriate

• Problem solves or guide outputs

• set priorities.

• Entries the kind of truck
• Entries the vehicle number, states, code and color
• Monitoring and analyzing the traffic report
• Handling the reports (Daily, Weekly and Monthly reports)