Office 365
BÉCAYE MANÉ
Project Manager
Dubai
Summary
Experienced trilingual Team Leader bringing decades of highest-quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication, motivational speech, and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Eager to embrace exciting new opportunities to synthesize precious and recent assets into a new career and thrive at a higher level.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Project Manager
(Bentley, Ferrari, NIKE, Adidas, COP28,DP World) At ENGAGE.ME Dubai
2023.11 - Current
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Assembled creative and innovative event attractions based on internal capabilities.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Selected and ordered refreshments, decor and event materials.
- Interviewed clients to understand event scopes of work and establish budgets.
- Generated ideas to enhance and expand current event offerings.
- Developed and implemented successful marketing plans to generate event revenue.
Hospitality Manager
Louis Vuitton (LVMH Group)
2023.05 - 2023.11
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Provided coaching and mentoring to employees.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Identified issues, analyzed information and provided solutions to problems
- Scheduled work hours for 8 employees to achieve adequate manpower coverage.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
UI/UX Designer
Freelance
2007.07 - 2023.05
- Converted abstract ideas and requirements into user personas and storyboards.
- Designed UIs within frontend web frameworks, exploiting associated templates and tools to shorten development times.
- Conducted live user testing of components and functionality to evaluate the effectiveness of designs and enhancements.
- Used wireframes, mock-ups and prototypes to establish user interface design and architecture.
Senior Manager Inflight Experience
Emirates Airline
2011.07 - 2020.10
- Supervised up to 24 employees, including scheduling, training and performance monitoring.
- Increased customer satisfaction by resolving on board issues.
- Resolved seating or booking problems, improved operations and provided exceptional customer support.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Coordinated daily workflow through task prioritization and concise scheduling.
Senior Manager Inflight Experience
Easyjet
2008.10 - 2011.07
- Prepared and distributed instructions and policy updates to all active crew before departing.
- Completed daily turnaround flights between international and domestic destinations in all weather conditions while remaining composed and poised.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Observed aircraft safety systems and operational conditions and immediately reported issues to flight crew
Duty Manager
American Express Change
2004.09 - 2008.10
- Trained team members in successful strategies to meet operational and sales targets.
- Built positive relationships with customers to increase repeat business.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Quickly and accurately counted drawers at start and end of each shift.
- Planned and prepared work schedules to assign 4-member team to specific tasks.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Adhered to American Express Anti Money Laundering / Anti corruption guidelines to maintain total compliance.
Education
Bachelor of Arts - Foreign Languages And Literatures
University Paris Est Marne La Vallee ( UPEM )
Champs-Sur-Marne (77) , Paris 1995.09 - 1997.06
Skills
- Team management
Supervision
Relationship development
Problem resolution
Process improvement
Business Development
Sales and marketing
Software
Adobe CC Suite
Figma
Languages
French
Advanced
English
Advanced
Spanish
Upper intermediate
Portuguese
Intermediate
Interests
Motivational Speaker
Personal Training Advisor
Basketball Competitor / Coaching
Nautical sports
Certification
Driving Licence
Timeline
Project Manager
(Bentley, Ferrari, NIKE, Adidas, COP28,DP World) At ENGAGE.ME Dubai
2023.11 - Current
Hospitality Manager
Louis Vuitton (LVMH Group)
2023.05 - 2023.11
PowerBoat L.2 Licence (RYA)
2019-03
Flight Attendant Licence, GCAA
2011-08
Senior Manager Inflight Experience
Emirates Airline
2011.07 - 2020.10
Senior Manager Inflight Experience
Easyjet
2008.10 - 2011.07
UI/UX Designer
Freelance
2007.07 - 2023.05
Duty Manager
American Express Change
2004.09 - 2008.10
Driving Licence
2002-05
Bachelor of Arts - Foreign Languages And Literatures
University Paris Est Marne La Vallee ( UPEM )
1995.09 - 1997.06
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