MOHSIN AHMED SHAIKH

• Member of the pre-opening Concierge team
• Assisted in formulating department policies & procedures
• Set up the entire concierge department and conducted training for the team
• Conducted Competitive analysis with regard to product price and services in the luxury segments
• Assisting the hotel operation team on time to time basis

• Assisted guests with reservations, ensuring a seamless booking experience.
• Scheduled and confirmed restaurant reservations for guests.
• Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
• Handled transportation arrangements for guests, including sightseeing, coordinating car rentals, and shuttle services as needed.
• Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.

• Assisting the Guest Service Manager, all aspects of the department, and ensuring service standards are followed
• Making duty roster and designing the vacation planner chart to ensure operation is smooth
• Communicated through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation
• Promoted positive colleague relations through an environment that encourages open communication, trust & mutual respect.
• Handled Expense Report of the Departments and monitor the department budget

• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Interacted with guests by phone, email, or in person to provide information.
• Maintained a clean reception area to promote a positive, professional environment for clients.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

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• Assisted guests in making reservations, and providing detailed information about rooms, rates, and amenities.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
• Promoted hotel services and amenities persuasively to increase revenue through upselling or cross-selling opportunities.
• Handled cash transactions accurately and securely, maintaining a balanced cash drawer at all times.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.