BEATRICE SERWAAH
Dubai UAE
Summary
Experienced security monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Knowledgeable housekeeping management professionals are familiar with hotel operations, cleaning procedures, and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Receptionist
Align Security LLC -Taj Exoticia Resort & Spa
The Palm Dubai , United Arab Emirates
12.2024 - Current
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Resolved customer problems and complaints.
- Operated a multi-line telephone system to answer and direct high volumes of calls.
- Organises, maintains, and updates information in computer databases.
Security Officer
Black Eagle Security Services -Voco Monaco Hotel
11.2022 - 02.2026
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorised visitors.
- Screen individuals and prevent the passage of prohibited articles into restricted areas.
- Reported suspicious activities and people to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Checked the identification of persons entering and exiting the facility to eliminate unauthorised visitors.
Housekeeping Coordinator
Queen Elizabeth 2 Hotel -
Dubai , United Arab Emirates
11.2020 - 07.2022
- Assign housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- I worked with the front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Maintained controls over expenses and inventory for optimal budget tracking
- Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
Security Receptionist
White Eagle Security Services
Accra , Republic of Ghana
06.2017 - 01.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Operated a multi-line telephone system to answer and direct high volumes of calls.
- Organises, maintains, and updates information in computer databases.
Education
High School Diploma -
Adu Gyamfi Senior High School in Kumasi, Ghana
Kumasi, Ghana05.2016
Associate of Arts - Tourism And Travel Marketing
Ghana Civil Aviation Training Institute
Ghana Accra , 02.2015
Security Guard Training Certificate (SIRA)
Arman Training Center
Dubai UAE01.2022
Skills
- Visitor tracking
- Personnel screening
- Crime Prevention
- Conflict resolution
- Visitor screening
- Multi-line telephone operation
- Security procedures
- Professional communication
- Problem solving
- Adaptive response
- Positive attitude
- Friendly customer service
- Customer service excellence
- Access Control
- Theft prevention trainin
- Conflict de-escalation
- Ordering cleaning supplies
- Staff evaluations
- Team coordination
- Supply Inventory Management
- Guest Relations
- Customer service-focused
Certification
09/18/2023 —Voco Monaco Hotel, Fire safety Hero Certificate security guard
03/19/2024 —Voco Monaco hotel Certificate of Appreciation. Security Guard
Languages
7
Languages
English
Timeline
Security Receptionist
Align Security LLC -Taj Exoticia Resort & Spa
12.2024 - Current
Security Officer
Black Eagle Security Services -Voco Monaco Hotel
11.2022 - 02.2026
Housekeeping Coordinator
Queen Elizabeth 2 Hotel -
11.2020 - 07.2022
Security Receptionist
White Eagle Security Services
06.2017 - 01.2021
High School Diploma -
Adu Gyamfi Senior High School in Kumasi, Ghana
Associate of Arts - Tourism And Travel Marketing
Ghana Civil Aviation Training Institute
Security Guard Training Certificate (SIRA)
Arman Training Center