Beavon Nyageita
Dubai
Summary
Dedicated Guest Service Representative with a strong background in enhancing guest experiences. Known for empathy and flexibility, contributing to efficient front desk operations and fostering lasting relationships with guests.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Weston Hotel
11.2022 - 11.2025
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly
- Managed front desk operations, ensuring efficient check-in and check-out processes
- Coordinated room assignments and special requests to enhance guest experiences
- Monitored inventory levels for supplies, ensuring availability during peak periods
- Collaborated with housekeeping to maintain cleanliness standards and timely room availability
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Customer Service Representative
Masai Mara Sopa Lodge
12.2020 - 10.2022
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Processed reservations and transactions using property management software to ensure accuracy.
- Collaborated with team members to streamline check-in/check-out procedures, improving efficiency.
- Trained new staff on customer service protocols and best practices, fostering a knowledgeable team.
- Handled guest complaints with empathy, implementing solutions to improve overall experience.
- Maintained knowledge of local attractions and services to provide personalized recommendations to guests.
- Monitored feedback channels, identifying trends for continuous service improvement initiatives.
- Developed and implemented standard operating procedures for front desk operations, increasing consistency in service delivery.
Guest Service Associate
Serena Hotel
11.2018 - 09.2020
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and managed check-in/check-out processes efficiently.
- Assisted in training new associates on hotel protocols and customer engagement strategies.
- Maintained cleanliness and organization of the front desk area to enhance guest experience.
- Utilized property management system for booking management and customer records maintenance.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Gathered guest feedback to identify areas for service improvement and implemented solutions.
Education
Diploma - Diploma in Tourism & Hospitality
Kisii University
Kenya11-2018
High School Diploma -
Tabaka Boys
Kenya11-2016
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Guest orientation
Languages
English
Bilingual or Proficient (C2)
Timeline
Guest Service Representative
Weston Hotel
11.2022 - 11.2025
Customer Service Representative
Masai Mara Sopa Lodge
12.2020 - 10.2022
Guest Service Associate
Serena Hotel
11.2018 - 09.2020
Diploma - Diploma in Tourism & Hospitality
Kisii University
High School Diploma -
Tabaka Boys