Beenish Faiz
Dubai
Summary
Dynamic Clinic Administrator at Dr. Jan and Associates, skilled in healthcare management and patient relations. Achieved significant improvements in patient satisfaction through streamlined scheduling and enhanced communication. Proven ability to train staff effectively while maintaining compliance with healthcare regulations, fostering a collaborative environment that promotes exceptional patient care.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
17
17
years of professional experience
Work History
Clinic Administrator
Dr Jan and Associates Dr Syed Bilal
Peshawar
03.2008 - 05.2025
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Implemented electronic health record system, improving documentation efficiency and accuracy.
- Trained new administrative staff on clinic protocols and software systems, fostering team development.
- Developed and maintained filing systems for patient records, ensuring compliance with privacy regulations.
- Monitored office supply levels and placed orders as needed to maintain operational continuity.
- Assisted in financial management tasks, including billing processes and insurance verification procedures.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Collaborated with healthcare providers to streamline communication and improve patient care coordination.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Partnered with clinic staff to manage patient satisfaction.
- Provided administrative support by maintaining complete patient documents.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Served as first point of contact with new and returning patients.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Observed staff performance to monitor conflict management and performance skills.
- Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
- Created and maintained patient charts as part of patient admission process.
- Implemented a comprehensive performance management system that effectively tracked staff accomplishments, allowing for more informed decision-making regarding promotions and raises.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Developed and executed standards and objectives to promote corporate vision.
- Verified patients had positive experience by providing exemplary customer service.
- Managed mail and document tasks through digital medical record system.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Bachelor Of Dental Surgery - Dentist
Gandhara University
Peshawar Pakistan 02.2008
Skills
- Office administration
- Healthcare management
- Appointment scheduling
- Patient relations
- Clinical management
- Special event planning
- Scheduling appointments
- Patient care coordination
- Employee training
- Operations management
- Scheduling
- Healthcare administration
- Administrative leadership
- Employee recruitment
- Records management
- Urgent care
- Program management
- Patient flow
- Corporate compliance
- Medical billing
- Profit and loss statements
- Occupational medicine
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Patient safety
- Verbal and written communication
- Decision-making
- Training and mentoring
- Patient education and counseling
- Team building
- Medical terminology
- Goal setting
- Professionalism
- Clinical staff management
Timeline
Clinic Administrator
Dr Jan and Associates Dr Syed Bilal
03.2008 - 05.2025
Bachelor Of Dental Surgery - Dentist
Gandhara University