Beetta Francis
Dubai
Summary
Reliable, hardworking customer service clerk having academic knowledge about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Customer Service Executive
TELEPERFORMANCE UAE GCC MEDCARE HOSPITAL
11.2020 - Current
- Identified patients' health concerns and matched them with most suitable medical specialist, resulting in 20% decrease in misdiagnoses and ensuring timely and accurate treatment plans
- Streamlined appointment management process for medical practice by implementing online booking system; reduced patient waits times by 40% and increased appointment capacity by 20%
- Coordinating work between multiple departments in hospital and clinics.
- Resolved issues by clarifying patient's complaints, determining causes of problems and selecting best solutions
- Processed medical insurance claims and payments.
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Tracked insurance claims to help patients to settle claims, increasing customer satisfaction 100 %.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Addressed on average 150 inbound customer calls daily.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Business Consultant
RM EDUCATION SOLUTIONS INDIA PVT
04.2019 - 07.2019
- Processing of more than 100 documents and verification of various awarding bodies in UK per day
- Evaluated situations and delivered targeted solutions using various tools and resources
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Collected, arranged, and input information into database system for examine documents.
Process Associate
RR DONNELY AND SONS PVT LTD, Anglian Water
07.2015 - 01.2018
- Sending emails and having direct chats with customers to provide and process information and best solutions in response to inquiries, concerns, and requests about company service
- Maintain customer database and manage customer accounts
- Take payment information and other pertinent information such as address and contact details
- Documentation of sales and claims of pipe insurance details
- Pulling out payment information daily and sending it to client
- Editing customer details and setting up payment options using SAP.
Education
Diploma - Logistics And Supply Chain Management
02.2023 - Current
Post Graduate - Economics
06.2012 - 03.2014
Graduate - Economics
01.2009 - 03.2012
Skills
Ability to provide personal & telephonic assistanceAbility to negotiate at all levels of workAbility to communicate, interact and work effectively and cooperatively with all people including
Interpersonal communication
Verbal/nonverbal communication
Microsoft Excel Microsoft PowerPoint and Microsoft Word
CRM
Shipping procedures understanding
Additional Information
- Best Debutant Award – Q3 RR DONNELY & SONS PVT LTD June to August 2016
- Top performer award– January to June 2021 - TELEPERFORMANCE GCC – UAE
- Top performer award– Q1 January to March 2022 - TELEPERFORMANCE GCC – UAE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IBIS Accademy - Diploma, Logistics And Supply Chain Management
02.2023 - Current
Senior Customer Service Executive - TELEPERFORMANCE UAE GCC MEDCARE HOSPITAL
11.2020 - Current
Business Consultant - RM EDUCATION SOLUTIONS INDIA PVT
04.2019 - 07.2019
Process Associate - RR DONNELY AND SONS PVT LTD, Anglian Water
07.2015 - 01.2018
University of Kerala Trivandrum - Post Graduate, Economics
06.2012 - 03.2014
St Xavier’s College - Graduate, Economics
01.2009 - 03.2012