Begimai Aitikeeva
Dubai,UAE
Summary
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as a Team Leader and bring value to the team and organisation.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Customers sales service agent
Emirates Airlines
Dubai, UAE
10.2021 - Current
- Being voice of Emirates and ensuring high standard of customer service.
- Answering over 60 calls daily by managing Average Handling Time.
- Pro-actively solving customers’ needs from first time interact .
- Issuing Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
- Actively enhancing Emirates revenue earnings by promoting additional services offered by company and its partners.
- Being Customer and sales orientated to provide excellent service and close any sales opportunity.
- Delivering good listening and communication skills.
- Working in multiple shift environment
- Handling Lost and Damaged Baggage enquires.
- Always making sure of data protection of customers .
- Full product knowledge, which is keep updating, being up to date always.
HR-Admin, Personal assistant to Managing Director
Dayal Steel Company
Dubai, UAE
09.2018 - 08.2021
- Providing personal assistance to CEO whilst travelling overseas on business trips.
- Liaising with clients and stakeholders for effective relationship management.
- Taking minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Facilitating training sessions for new hires, enhancing onboarding experience.
- Managing invoice processing tasks accurately and efficiently.
- Assisting in project management, contributed to successful completion of crucial projects.
- Maintaining confidentiality of documents, ensuring secure handling of sensitive information.
- Resolving administrative issues promptly, minimising downtime in operations.
- Working closely with HR department for recruitment activities, streamlining hiring process.
- Updating company database regularly to maintain accurate records.
- Filing documents systematically which increased ease of access when needed.
- Keeping office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Maintaining updated spreadsheets with metrics for tracking and reporting.
- Coordinating with agencies, medical insurance and claims for employees.
- Preparing monthly car lease reports, monthly rentals, Salik, gasoline and fines.
- Managing properties’ list, updating tenancy contracts, working with leasing agencies.
- Updating calendars, keeping records of employees leaves, travel, disciplinary documentations, joining and separation.
- Visa issuance, visa renewals and visa cancellations in Dubai Trade
Assistant sales manager
Al Futtaim Group
Dubai, UAE
01.2016 - 09.2018
- Welcoming customers, Introducing Luxury French retail brand “Claudie Pierlot”
- Full knowledge of trend and fashion. Awareness of brand marketing, pricing, merchandising and positioning
- Daily email correspondence with head office
- Achieving weekly and monthly target, tracking last year target and sales vs current year. Increased sales by 10 percent.
- Store to store transfers, receiving delivery, dispatching, making weekly, monthly and yearly sales reports
- Handling office petty cash, purchasing stationery and grocery within company’s budget.
- Ensuring store opening and closing checklists are completed in timely manner, with responsibility for all stock related activities like delivery and tracking of stock, replenishment, availability and display
- Open and close cash registers at start or end of business trading day, performing tasks including counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.
Supervisor
SkyMobile “Beeline”
Karakol, Kyrgyzstan
01.2014 - 01.2016
- Selling and marketing company’s services, devices, Sim Cards, saving plans and consulting customers. Overdoing sales target 100-200 percent.
- Handling complaints, settling disputes, and resolving conflicts
- Compiling, coding, categorizing, calculating, tabulating, auditing, and verifying information and data.
- Providing accurate, valid and complete information by using right methods/ tools.
- Assisting Prepaid and Postpaid clients
- Arranging promotional events.
- Scheduling events, programs, and activities, as well as work of team
- Developing constructive and cooperative working relationships with clients, encouraging and building mutual trust, respect, and cooperation among team members.
- Reducing workplace conflicts through effective communication and negotiation skills.
- Implementing company policies effectively, maintaining high standards of service delivery.
- Delegating tasks appropriately, achieving balanced workload among team members.
- Encouraging open dialogue amongst team members, promoted inclusive work environment.
- Facilitating monthly training sessions for enhanced staff performance.
- Leding team meetings, ensured clear communication amongst all members.
- Providing constructive feedback to staff for improved performance levels.
Education
Bachelor of Science - English Pedagogy
Adam Mickiewicz University
Poland, Poznan 09.2012 - 07.2013
Diploma - English Pedagogy
Issyk-Kul State University
Kyrgyzstan, Karakol 08.2008 - 07.2012
Skills
- Cross-selling
- Sales negotiation
- Social media advertising
- Client Relationship Management
- Communication proficiency
- Customer Service
- Cultural awareness
Languages
English
Fluent
Russian
Native
Timeline
Sr. Customers sales service agent
Emirates Airlines
10.2021 - Current
HR-Admin, Personal assistant to Managing Director
Dayal Steel Company
09.2018 - 08.2021
Assistant sales manager
Al Futtaim Group
01.2016 - 09.2018
Supervisor
SkyMobile “Beeline”
01.2014 - 01.2016
Bachelor of Science - English Pedagogy
Adam Mickiewicz University
09.2012 - 07.2013
Diploma - English Pedagogy
Issyk-Kul State University
08.2008 - 07.2012
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