Bekmurod Abdumajidov
Dubai,UAE
Summary
Dedicated professional with a strong foundation in customer service excellence, communication skills, and local knowledge. Demonstrates discretion and confidentiality in all interactions, ensuring client trust and satisfaction. Proven ability in sales and upselling, consistently achieving targets and contributing to business growth. Committed to leveraging skills to enhance customer experiences and drive organisational success.
Experienced hospitality professional with focus on delivering exceptional guest services. Proven track record of enhancing guest experiences through personalised attention and extensive knowledge of local attractions. Skilled in managing reservations, coordinating events, and addressing guest concerns with friendly and professional approach.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Concierge Agent
Hotel Indigo By IHG
Dubai, UAE
01.2025 - Current
- Coordinated transportation arrangements for timely pick-ups and drop-offs.
- Ensured smooth operations for daily concierge activities.
- Maintained professional demeanour whilst dealing with difficult situations.
- Organised special requests from guests, ensuring attention to detail.
- Handled complaints professionally, resolving issues promptly.
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Enhanced guest satisfaction by providing excellent customer service.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Suggested restaurants tailored to guest preferences.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Built relationships with key industry figures to maximise client exposure and engagement.
Front Service Agent
Atlantis The Royal
Dubai, UAE
03.2023 - 01.2025
- Guest Luggage Handling
Carry, transport, and store guest luggage during check-in and check-out.
Ensure careful handling of personal belongings and label bags when storing. - Escorting Guests
Escort guests to their rooms, showing key features (e.g. light switches, thermostat, amenities).
Provide basic information about hotel services or facilities along the way. - Valet and Errand Services
Run errands such as delivering packages, picking up laundry, or arranging items for guests.
Assist with room service delivery if required. - Transportation Assistance
Help guests with taxi bookings, shuttle coordination, or loading/unloading from vehicles.
May assist with valet parking in some establishments. - Lobby & Entrance Monitoring
Greet guests warmly at the entrance.
Open doors, assist with wheelchairs or strollers, and direct foot traffic when needed. - Storage Room Management
Safely store luggage for early arrivals or late departures.
Keep the luggage room clean, secure, and organized. - Guest Assistance
Offer help with directions, minor needs (e.g., extra pillows), or questions about hotel services.
Maintain a professional, helpful attitude at all times.
Front desk agent
The Living Adventure BY Accor
Doha, Qatar
07.2022 - 01.2023
- Provided hotel information for guest convenience.
- Kept abreast with local events and attractions, providing valuable recommendations to guests.
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Monitored inventory to keep adequate stock of office supplies at the front desk.
- Coordinated room bookings, maximising occupancy rates.
- Handled confidential information discreetly to maintain privacy and trust of guests.
Education
Bachelor of Education - English Philology
Namangan State University
Namangan Uzbekistan 09.2018 - 06.2022
Skills
Customer Service Excellence
Communication Skills
Local Knowledge
Discretion & Confidentiality
Sales and Upselling
Languages
English
Advanced (C1)
Russian
Elementary
Timeline
Concierge Agent
Hotel Indigo By IHG
01.2025 - Current
Front Service Agent
Atlantis The Royal
03.2023 - 01.2025
Front desk agent
The Living Adventure BY Accor
07.2022 - 01.2023
Bachelor of Education - English Philology
Namangan State University
09.2018 - 06.2022
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